In-Office Customer Hero & Problem Solver

Hometown Hero Appliance Repair; Omaha (NE); On-site; USD 36,000 - 48,000; Full time

Job summary

Hometown Hero Appliance Repair in Omaha is seeking a Customer Service Representative to play a pivotal role when appliances fail. You’ll answer phones, gather information, and help schedule service while learning our systems. You’ll ask the right questions, set realistic expectations, document details for technicians, and keep customers calm and informed.

We value aptitude and attitude, not just a script. If you enjoy helping people, solving problems, and working in a team, this full-time,

Qualifications

• Customer service experience is helpful but aptitude and attitude matter.
• Comfort with computers and learning new systems.
• Ability to listen, ask questions, and gather accurate information.
• Reliable and calm under pressure.

Responsibilities

• Answer phones, read scripts, and transfer complex issues to others.
• Ask the right questions and gather necessary information.
• Document notes so technicians have context.
• Explain options clearly and move things forward.
• Be friendly and effective, not just polite.

Skills

Aptitude and attitude

Empathy

Problem solving

Communication

Multitasking

Job description

Hometown Hero Appliance Repair in Omaha is seeking a Customer Service Representative to play a pivotal role when appliances fail. You’ll answer phones, gather information, and help schedule service while learning our systems. You’ll ask the right questions, set realistic expectations, document details for technicians, and keep customers calm and informed.

We value aptitude and attitude, not just a script. If you enjoy helping people, solving problems, and working in a team, this full-time,