Client Experience Front Desk Coordinator

Patriot Growth Insurance Services; Taunton (MA); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical plans

Telehealth

Disability insurance

Parental leave

PTO with no accruals

401(k) match

Employee assistance program

Job summary

Patriot Growth Insurance Services in Taunton, MA is seeking a Client Experience Coordinator to manage front desk operations and deliver outstanding service to clients and visitors. This hybrid, full-time role handles phone calls, mail, greeting walk-ins, calendars, and data entry, contributing to a welcoming and efficient office.

You will collaborate with departments, assist with onboarding, and seek process improvements to raise overall reception efficiency while upholding confidentiality and

Qualifications

• Previous experience as an administrative assistant or receptionist.
• Excellent communication skills, both written and verbal.
• Strong organizational skills with the ability to prioritize tasks and manage daily responsibilities.
• High attention to detail when entering data and reviewing documents to ensure data integrity.
• Ability to work effectively in a team environment and collaborate with departments.
• Excellent problem-solving skills and a proactive approach to resolutions.
• Provide empathetic and supportive assistance to clients and visitors, creating a positive experience at the front desk.
• Familiarity with software applications, including Microsoft Office Suite; data entry and email tools.
• Adhere to ethical standards and maintain confidentiality when handling sensitive information.

Responsibilities

• Handle incoming phone calls and direct them to appropriate departments.
• Receive, sort, and distribute office mail.
• Greet and assist walk-in customers with information about agency products and services.
• Manage incoming faxes and forward to relevant recipients.
• Update staff calendar with meetings and appointments.
• Document and log daily phone calls for weekly summaries.
• Track daily walk-in traffic for weekly reports.
• Collaborate with other departments on small projects.
• Assist with training and onboarding new front desk staff.
• Suggest and implement process improvements for receptionist duties.

Skills

Communication skills

Organization

Attention to detail

Team collaboration

Problem solving

Customer service

MS Office

Tools

Microsoft Office

Email systems

Job description

Patriot Growth Insurance Services in Taunton, MA is seeking a Client Experience Coordinator to manage front desk operations and deliver outstanding service to clients and visitors. This hybrid, full-time role handles phone calls, mail, greeting walk-ins, calendars, and data entry, contributing to a welcoming and efficient office.

You will collaborate with departments, assist with onboarding, and seek process improvements to raise overall reception efficiency while upholding confidentiality and