In-Office Customer Care Specialist - Elevate Service

Zumiez Inc; Lynnwood (WA); Hybrid; USD 36.000 - 55.000; Vollzeit

Benefits dieser Stelle

Paid Time Off

Life Insurance

Stock Purchase Program

Product Discount

Zusammenfassung

Zumiez Inc. in Lynnwood, WA, seeks a Customer Care Representative to serve as the voice of Zumiez to customers and relay customer feedback internally.

Responsibilities include handling inquiries via phone and email, reviewing orders for accuracy, and resolving issues. The role emphasizes assisting with questions about shipments, returns, and product details while maintaining friendly, professional communication.

Qualifikationen

• Experience in delivering customer service via phone and email.
• Ability to communicate clearly in multiple languages as needed.
• Comfort with multi-tasking in a fast-paced retail environment.

Aufgaben

• Answer and return phone calls and emails to assist customers with questions.
• Review orders for accuracy and potential fraud indicators.
• Handle order exceptions, backorders, and international orders.
• Upsell products and services when appropriate.
• Identify, research, and resolve customer issues.
• Follow up on inquiries until resolution.
• Transfer calls to the proper staff when needed.
• Support department initiatives with additional duties as assigned.

Kenntnisse

Customer service

Phone support

Email support

Multilingual support

Jobbeschreibung

Zumiez Inc. in Lynnwood, WA, seeks a Customer Care Representative to serve as the voice of Zumiez to customers and relay customer feedback internally.

Responsibilities include handling inquiries via phone and email, reviewing orders for accuracy, and resolving issues. The role emphasizes assisting with questions about shipments, returns, and product details while maintaining friendly, professional communication.