Customer CARE Specialist

Zirrus; Yadkinville (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits - $0 deductible & $0 

401(k) with up to 9% Company Contrib

Competitive compensation

Leadership impact across the org

Culture of innovation & collaboration

Job summary

Zirrus is hiring a Customer CARE Specialist in Yadkinville, NC. The role is hybrid, combining office and remote work with a schedule Tue–Sat, 9am–6pm. You will handle phone, chat, and email support, addressing billing and service inquiries while using a one-call resolution mindset.

Ideal candidates bring 6 months of customer service experience, strong communication skills, and proficiency with CRM/billing systems and Microsoft Office. A high school diploma is required.

Qualifications

• At least 6 months of customer service experience.
• High school diploma required.
• Experience with Microsoft Office and CRM/billing systems.

Responsibilities

• Deliver outstanding customer support via phone, chat, and email.
• Assist customers with billing questions, payments, account updates, and service inquiries. Use a one-call resolution mindset to solve problems efficiently.
• Clearly explain invoices, proration, fees, and policies.
• Identify customer retention opportunities and apply effective save strategies.
• Recommend appropriate products and services.
• Document customer interactions in CRM and billing systems with accuracy.
• Review mobile orders in the Mobile Review Queue.
• Track projects and mobile-related activities in Monday.com.
• Support team training and share customer trend insights.
• Contribute to a positive, solutions-focused team environment.

Skills

Customer service experience

Communication skills

Active listening

De-escalation

Education

High school diploma

Tools

Monday.com

CRM/billing systems

Microsoft Office

Job description

Customer CARE Specialist

Yadkinville, NC

Tuesday - Saturday, 9am-6pm

Hybrid: Work from the office and from home each week

Are you passionate about helping people, solving problems, and creating exceptional customer experiences? Zirrus is seeking a Customer CARE Specialist who brings empathy, accuracy, and a commitment to excellent service - while embodying our CARE values: Communication, Accountability, Responsiveness, and Empathy.

If you enjoy fast-paced problem-solving, and love making a meaningful impact, this role is for you.

Premium Benefits Package

• Medical Benefits - $0 Deductible & $0 Copay
• 401(k) with up to 9% Company Contribution
• Competitive compensation
• Leadership impact across the organization
• A culture that values innovation, collaboration, and continuous improvement

What You'll Do

As a Customer CARE Specialist, you will:

• Deliver outstanding customer support via phone, chat, and email
• Assist customers with billing questions, payments, account updates, and service inquiriesUse a one-call resolution mindset to solve problems efficiently
• Clearly explain invoices, proration, fees, and policies
• Identify customer retention opportunities and apply effective save strategies
• Recommend appropriate products and services
• Document customer interactions in CRM and billing systems with accuracy
• Review mobile orders in the Mobile Review Queue
• Track projects and mobile-related activities in Monday.com
• Support team training and share customer trend insights
• Contribute to a positive, solutions-focused team environment

Work Schedule

• Standard Schedule: Tuesday through Saturday, 9:00am-6:00pm
• Hybrid: Work from the office and from home each week

What You Bring

• Strong written and verbal communication skills
• Ability to actively listen and de-escalate situations
• Strong decision-making and problem-solving skills
• Ability to multitask in a fast-paced environment
• Experience with Microsoft Office and CRM/billing systems

Qualifications

• At least 6 months of customer service experience
• High school diploma required

Why Join Zirrus?

You’ll be part of a company that values its people and the customers we serve. From community involvement to internal growth opportunities, we believe in building connections that last.

If you love helping others and want to be part of a company that truly CAREs - you'll love it here.

Customer CARE Specialist