Customer Care Agent FT

Zumiez Inc; Lynnwood (WA); In loco; USD 36.000 - 55.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid Time Off

Life Insurance

Stock Purchase Program

Product Discount

Descrizione del lavoro

Zumiez Inc. in Lynnwood, WA, seeks a Customer Care Representative to serve as the voice of Zumiez to customers and relay customer feedback internally.

Responsibilities include handling inquiries via phone and email, reviewing orders for accuracy, and resolving issues. The role emphasizes assisting with questions about shipments, returns, and product details while maintaining friendly, professional communication.

Competenze

• Experience in delivering customer service via phone and email.
• Ability to communicate clearly in multiple languages as needed.
• Comfort with multi-tasking in a fast-paced retail environment.

Mansioni

• Answer and return phone calls and emails to assist customers with questions.
• Review orders for accuracy and potential fraud indicators.
• Handle order exceptions, backorders, and international orders.
• Upsell products and services when appropriate.
• Identify, research, and resolve customer issues.
• Follow up on inquiries until resolution.
• Transfer calls to the proper staff when needed.
• Support department initiatives with additional duties as assigned.

Conoscenze

Customer service

Phone support

Email support

Multilingual support

Descrizione del lavoro

THIS POSITION IS IN-OFFICE AT OUR HOME OFFICE IN LYNNWOOD, WA

POSITION PURPOSE

Plays a vital role in the communications between Zumiez customers via phone, e-mail, and other forms of communications. Customer Care Rep.'s are the voice of Zumiez to our customers and the voice of our customers to Zumiez.

JOB DUTIES & RESPONSIBILITIES

• Answers/returns phone calls and emails (in all applicable languages to the agent) to assist our customers with questions including shipment, product details, returns, web questions, etc.
• Reviewing orders for accuracy, details, and potential fraud
• Manages exceptions to orders (backorders, international orders, potential fraudulent orders, etc.)
• Upsell products and services when applicable
• Identify, research, and resolve customer issues
• Follow-up on customer inquiries not immediately resolved
• Transfer customer calls to appropriate staff if needed
• Other duties as assigned to assist in department initiatives

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Must be able to sit and be on the computer for extended periods of time
• Must be able to speak, read, write, and communicate

BENEFITS

• Paid Time Off
• Life Insurance
• Stock Purchase Program
• Product Discount
• Competitive wages. Pay will vary based on variables such as experience and skills.

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