Customer Care Agent Seasonal

Zumiez; Lynnwood (WA); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid Washington Sick Leave

Product Discount

Competitive wages

Job summary

Zumiez in Lynnwood, WA is seeking a Customer Care Representative to support customers via phone and email. This in-office, seasonal role runs from August 2026 through February 2027, with varied shifts and opportunities to provide product information and assist with orders.

Responsibilities include answering inquiries, reviewing orders for accuracy and potential fraud, upselling when appropriate, and coordinating with staff to resolve issues. Strong communication skills are essential.

Qualifications

• Experience in customer service or call center roles.
• Ability to communicate clearly via phone and email.
• Comfort with multi-language inquiries as needed.

Responsibilities

• Answers/returns phone calls and emails to assist customers.
• Reviewing orders for accuracy and potential fraud.
• Manage order exceptions (backorders, international orders, fraud).
• Upsell products and services when applicable.
• Identify, research, and resolve customer issues.
• Follow-up on inquiries until resolved.
• Transfer calls to appropriate staff when needed.
• Support department initiatives as assigned.

Skills

Customer service

Phone support

Multilingual

Education

High school diploma

Tools

CRM software

Job description

THIS POSITION IS IN-OFFICE AT OUR HOME OFFICE IN LYNNWOOD, WA

This position is seasonal- employment window is guaranteed August 2026- February 2027.

POSITION PURPOSE

Plays a vital role in the communications between Zumiez customers via phone, e-mail, and other forms of communications. Customer Care Rep.'s are the voice of Zumiez to our customers and the voice of our customers to Zumiez.

JOB DUTIES & RESPONSIBILITIES

• Answers/returns phone calls and emails (in all applicable languages to the agent) to assist our customers with questions including shipment, product details, returns, web questions, etc.
• Reviewing orders for accuracy, details, and potential fraud
• Manages exceptions to orders (backorders, international orders, potential fraudulent orders, etc.)
• Upsell products and services when applicable
• Identify, research, and resolve customer issues
• Follow-up on customer inquiries not immediately resolved
• Transfer customer calls to appropriate staff if needed
• Other duties as assigned to assist in department initiatives

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Must be able to sit and be on the computer for extended periods of time
• Must be able to speak, read, write, and communicate

BENEFITS

• Paid Washington Sick Leave
• Product Discount
• Competitive wages. Pay will vary based on variables such as experience and skills.

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