In-Office Customer Care Specialist

Wilcor Dist. Co. Inc.; Moraine (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Wilcor Dist. Co. Inc. in Moraine, OH is looking for a Customer Service Associate to join our in-office team. This full-time role handles inquiries by phone, email, or in person, ensuring requests are handled promptly with courtesy and accuracy.

You will maintain records, process orders, and coordinate with colleagues to deliver excellent service. A high school diploma and prior customer service experience are preferred; remote work is not available.

Qualifications

• High school diploma or equivalent required; customer service experience preferred.
• Strong communication and problem-solving abilities essential.
• Professional appearance and courteous demeanor required.

Responsibilities

• Answer inquiries via phone, email, or in person promptly.
• Maintain a positive, empathetic, and professional attitude.
• Process orders, forms, and requests according to company protocols.
• Keep records of customer interactions and transactions.
• Coordinate with colleagues to ensure customer satisfaction.
• Provide feedback to improve customer service processes.
• Stay updated on product information and company policies.
• Participate in training sessions to improve knowledge and skills.
• Assist with renewals and policy changes as needed.

Skills

Phone etiquette

Active listening

Communication skills

Presentation skills

Multi-tasking

Time management

Interpersonal skills

Education

High school diploma or equivalent

Customer service certification (plus)

Job description

Wilcor Dist. Co. Inc. in Moraine, OH is looking for a Customer Service Associate to join our in-office team. This full-time role handles inquiries by phone, email, or in person, ensuring requests are handled promptly with courtesy and accuracy.

You will maintain records, process orders, and coordinate with colleagues to deliver excellent service. A high school diploma and prior customer service experience are preferred; remote work is not available.