Will-Call Customer Service Specialist

OBE; Cincinnati, Northern (OH, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Industry-competitive benefits

Paid time off & floating holidays

Performance-based raises & bonuses

Training & development

Job summary

OBE is seeking a Will Call Customer Service Rep in Cincinnati, OH to deliver exceptional service to C.R. Laurence customers and support daily administrative tasks in a busy setting.

You will document interactions, process orders across channels, and maintain accurate customer records while building strong internal and external relationships. This role offers growth and competitive benefits.

Qualifications

• 1 year of office support experience in a customer service role.
• High School diploma or equivalent.
• Ability to work in a fast-paced, team environment.
• Organized and able to keep others organized with ability to prioritize effectively.
• Excellent written and verbal communications.

Responsibilities

• Maintain broad knowledge of clients, products and services.
• Document customer interactions and transactions.
• Listen attentively to customer needs and concerns; demonstrate empathy.
• Accurately process over-the-counter, phoned, faxed and e-mailed orders accurately and in a timely manner.
• Receive and process payments of Will Call customers as well as over the phone (cash, debit, etc.).
• Answer multi-line telephone in a professional manner.
• Face to face customers interactions.
• Develop and maintain professional and productive business relationships with your internal and external customers that result in a clear definition and understanding of their service requirements and expectations.
• Respond to all inquiries in a prompt, professional, and courteous manner between internal working associates, manufacturers, and customers.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Go the extra mile to engage customers, adapt and respond to different types of customer requirements or requests.
• Customer database management - Maintain records of customer interactions, process customer accounts and file documents.
• Other duties as assigned

Skills

Customer service

Communication skills

Time management

Team player

Education

High School Diploma

Job description

OBE is seeking a Will Call Customer Service Rep in Cincinnati, OH to deliver exceptional service to C.R. Laurence customers and support daily administrative tasks in a busy setting.

You will document interactions, process orders across channels, and maintain accurate customer records while building strong internal and external relationships. This role offers growth and competitive benefits.