Customer Service Associate

Wilcor Dist. Co. Inc.; Moraine (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Wilcor Dist. Co. Inc. in Moraine, OH is looking for a Customer Service Associate to join our in-office team. This full-time role handles inquiries by phone, email, or in person, ensuring requests are handled promptly with courtesy and accuracy.

You will maintain records, process orders, and coordinate with colleagues to deliver excellent service. A high school diploma and prior customer service experience are preferred; remote work is not available.

Qualifications

• High school diploma or equivalent required; customer service experience preferred.
• Strong communication and problem-solving abilities essential.
• Professional appearance and courteous demeanor required.

Responsibilities

• Answer inquiries via phone, email, or in person promptly.
• Maintain a positive, empathetic, and professional attitude.
• Process orders, forms, and requests according to company protocols.
• Keep records of customer interactions and transactions.
• Coordinate with colleagues to ensure customer satisfaction.
• Provide feedback to improve customer service processes.
• Stay updated on product information and company policies.
• Participate in training sessions to improve knowledge and skills.
• Assist with renewals and policy changes as needed.

Skills

Phone etiquette

Active listening

Communication skills

Presentation skills

Multi-tasking

Time management

Interpersonal skills

Education

High school diploma or equivalent

Customer service certification (plus)

Job description

Wilcor Dist. Co. Inc. is excited to announce an opening for dedicated Customer Service Associates to join our dynamic team. This full-time position is an excellent opportunity for individuals seeking to develop their customer service skills in a supportive and thriving business environment. Located at our company headquarters, this role is integral to maintaining the high level of service that our clients know and expect. Please note, this is not a remote job and requires the employee's presence at our office. As a Customer Service Associate, you will be the front-line support for our products and services, ensuring that our customers' needs are met with efficiency and courtesy. It is an opportunity to work within a vibrant team atmosphere where every day is a chance to learn something new while contributing positively to the company's reputation and growth.

Duties and Responsibilities

• Answer customer inquiries and resolve issues promptly via phone, email, or in person.
• Maintain a positive, empathetic, and professional attitude towards customers at all times.
• Respond effectively to customer complaints, issuing refunds or adjustments as needed.
• Process orders, forms, applications, and requests from customers accurately and based on company protocols.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with colleagues as necessary to ensure customer satisfaction and effective service delivery.
• Provide feedback on the efficiency of the customer service process to help implement improvements company-wide.
• Ensure customer satisfaction and provide professional customer support.
• Stay updated on product information and company policies to handle customer questions and issues effectively.
• Participate in training sessions to continuously improve your knowledge and skills.
• Handle changes in policies or renewals.

Requirements

• Must be at least 18 years of age.
• High school diploma or equivalent; further education or certification in customer service is a plus.
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening capabilities.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Maintain a professional appearance and a courteous manner at all times.
• Must possess a valid driver's license and reliable transportation due to the non-remote nature of the job.
• Ability to address and elevate customer needs effectively.
• Attention to detail and adaptability to a fast-paced environment.
• Strong interpersonal skills and a commitment to customer satisfaction.