In-Office Customer Care Pro II

Elevance Health; Indianapolis (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Tuition reimbursement

Health Insurance

Dental, Vision and Basic Life

401K match

Paid Time Off

Holiday Pay

Annual incentive bonus

Job summary

Elevance Health is seeking a Customer Care Representative II to support members with benefits, contracts and claims. The role requires in-office presence and a commitment to high-quality service, with training and potential overtime based on business needs.

You will handle inquiries via phone and email, document outcomes, and collaborate with internal teams to resolve issues while maintaining empathy and accuracy in a fast-paced environment.

Qualifications

• HS diploma or equivalent.
• Experience in automated customer service environment or equivalent.
• Strong verbal and written communication skills.

Responsibilities

• Answer customer questions via phone and email about benefits, contracts, eligibility and claims.
• Analyze problems and provide information/solutions.
• Document inquiries and outcomes in the database.
• Maintain positive customer relations and coordinate with internal teams.
• Research data to address operational challenges and customer issues.
• Handle multiple tasks and channels (calls, texts, emails, queues).

Skills

Phone support

Customer service

Communication

Empathy

Multitasking

Attention to detail

Education

HS diploma or equivalent

Job description

Elevance Health is seeking a Customer Care Representative II to support members with benefits, contracts and claims. The role requires in-office presence and a commitment to high-quality service, with training and potential overtime based on business needs.

You will handle inquiries via phone and email, document outcomes, and collaborate with internal teams to resolve issues while maintaining empathy and accuracy in a fast-paced environment.