Outbound Appointment Setter Representative (HVAC, Plumbing & Drain Services)

Super Service Today; Danvers (MA); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Competitive base pay

Performance-based incentives

Growth opportunities

High-energy team environment

Job summary

Super Service Today is seeking an energetic outbound sales professional to drive bookings for home services. You will contact new leads, past customers, and unsold estimates, and you will book service appointments for plumbing, HVAC, and drain cleaning in a fast-paced environment.

Responsibilities include consistent outbound calling, following up on opportunities, re-engaging customers, and closing on bookings while hitting daily and weekly targets.

Qualifications

• Experience in HVAC, plumbing, or home services (preferred).
• Excellent communication and listening skills.
• Ability to handle rejection and stay motivated.
• Organized and reliable with a results-driven mindset.

Responsibilities

• Make outbound calls daily to drive bookings.
• Follow up on leads and previous opportunities.
• Re-engage past customers for repeat business.
• Educate customers on services and create urgency.
• Close bookings and meet targets.
• Log notes and updates in the system.
• Exceed daily and weekly performance targets.

Skills

Outbound sales

Call center experience

Strong communication

Persuasion skills

Motivation under pressure

Job description

About the Role:

• High-volume outbound calling to drive bookings and revenue
• Reach out to new leads, past customers, and unsold estimates
• Book service appointments for plumbing, HVAC, and drain cleaning
• Work in a fast-paced, results-driven environment

Key Responsibilities:

• Make consistent outbound calls daily
• Follow up on leads and previous service opportunities
• Re-engage past customers and generate repeat business
• Educate customers on services and create urgency
• Handle objections and confidently close bookings
• Accurately log notes and updates in the system
• Meet or exceed daily and weekly performance targets

Requirements:

• Proven outbound sales or call center experience
• Experience in HVAC, plumbing, or home services (preferred)
• Strong communication and persuasion skills
• Comfortable handling rejection and staying motivated
• Organized, reliable, and results-driven

What We Offer:

• Competitive base pay + performance-based incentives
• Consistent lead flow
• Growth opportunities within a fast-growing company
• High-energy, team-oriented environment

If you're dependable, hardworking, and enjoy staying busy, we'd love to have you join our growing team! Be part of a company where your work makes a difference and there are opportunities to grow.