Office & Customer Success Coordinator

Danbury Overhead Door; Danbury (CT); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

401K with match

Paid time off/holidays

Job summary

Danbury Overhead Door is seeking an experienced office assistant to handle customer inquiries via phone, text, and email, greet walk-in customers, and provide courteous service. The role includes ordering supplies, data entry, and maintaining records, with collaboration across sales, service, and installation teams.

The position emphasizes strong organizational skills, proficiency in MS Office and QuickBooks, and the ability to multitask in a fast-paced, family-owned environment.

Qualifications

• Proven customer support experience as a client service representative.
• Strong phone contact handling skills, active listening, and proper phone etiquette.
• Ability to multitask, prioritize, and manage time effectively.
• High school diploma or equivalent; college degree preferred.
• Proficiency in Microsoft Office and QuickBooks (min of 3+ years required).

Responsibilities

• Handle incoming customer inquiries via phone, text, and email in a courteous and professional manner.
• Greet walk-in customers and provide assistance.
• Ordering and maintaining office supplies and equipment.
• Handling incoming and outgoing packages.
• Maintain detailed records of customer interactions, transactions and work performed.
• Update customer information and ensure data accuracy.
• Maintaining and organizing physical and digital files and database records.
• Work closely with other departments to ensure seamless customer experiences.
• Deliver administrative support for office staff, sales team and service/installation departments.
• Manage salesman's appointment calendars.

Skills

Customer service

Active listening

Phone etiquette

Multitasking

Time management

Education

High school diploma

Tools

Microsoft Office

QuickBooks

Job description

Danbury Overhead Door is seeking an experienced office assistant to handle customer inquiries via phone, text, and email, greet walk-in customers, and provide courteous service. The role includes ordering supplies, data entry, and maintaining records, with collaboration across sales, service, and installation teams.

The position emphasizes strong organizational skills, proficiency in MS Office and QuickBooks, and the ability to multitask in a fast-paced, family-owned environment.