In Office Coordinator

American Restoration; Stockbridge (GA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k)

Health insurance after 30 days

Paid time off and holidays

Bonus opportunities

Full-time, in-office schedule 8am-5pm

Job summary

Paces Restoration in Stockbridge, GA is seeking a responsive Coordinator to support plumbing operations, scheduling, and referral coordination alongside marketing teams. This full-time, in-office role focuses on strong customer communication and efficient internal processes.

You will handle inbound/outbound calls, update CRM notes, dispatch crews, and assist with marketing/admin tasks. The position offers health benefits after 30 days, 401(k), PTO, and potential bonuses.

Qualifications

• 1-3 years of customer service experience.
• Proficiency with Microsoft Office (Excel, Word, Outlook, Teams).
• Strong communication, presentation, and follow-up skills.

Responsibilities

• Answer inbound calls and make outbound calls to referrals.
• Dispatch crews and coordinate next steps for jobs.
• Update CRM notes and create new customer files.
• Send documents for signature and appointment reminders.
• Monitor milestones, compliance tasks, and inspections.
• Communicate technician updates to plumbers.
• Support marketing and sales admin tasks (plumber packs, referral tracking, reviews, orders).
• Overtime or night/weekend administration work may be required; overtime pay.

Skills

Customer Service

Sales/Marketing

MS Office

Communication

Multitasking

Tools

Microsoft Office

Job description

Paces Restoration, an American Restoration Brand,has over 25 years of restoration experience. We are a 24/7/365 COMPLETE restoration company. We are a company that prides ourselves in treating our customers with respect and aim to please in all aspects.

Paces Restoration is seeking an organized and dependable Coordinator to support plumbing operations, scheduling, and referral coordination along with marketing teams. This role is critical to ensuring smooth job coordination, strong communication with customers and referring partners, and efficient internal processes.

Qualifications:

• 1-3 years Customer Service experience required
• Sales and/or Marketing experience a plus, but not required
• Proficient knowledge of Microsoft Office (this includes Excel, Word, Outlook, Teams)
• Excellent communication, presentation, and follow-up skills
• Multi-tasking is a MUST

Key Responsibilities:

• Answer inbound calls; make outbound calls to referrals
• Dispatch crews and coordinate job next steps
• Update CRM job notes and create new customer files
• Send electronic documents for signature and appointment reminders
• Monitor job milestones, compliance tasks, and inspections
• Communicate technician updates to plumbers
• Support marketing and sales admin tasks (plumber packs, referral tracking, reviews, orders)
• 401(k)
• Health insurance after 30-days of employment
• Paid time off and paid holidays
• Full-time, in-office role Monday- Friday 8am to 5pm
• This position will potentially require some night and weekend administration work with overtime pay
• Bonus opportunities available

Join Paces Restoration and be a key part of a fast-growing team.