In-Office Community Concierge & Engagement Lead

Next Level Pros LLC; Pasco (WA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Company-paid travel and lodging for N​

Paid sick leave (WA law)

Job summary

Next Level Pros is seeking a Community Manager to craft a world-class member experience. You will serve as the concierge for our community, ensuring members feel supported, connected, and cared for throughout their journey with Next Level Pros.

This in-office role in Pasco, WA reports to a Co-Founder and includes travel for workshops, retreats, and events. Pay is 25.00–30.00 per hour, with company-paid travel and lodging; benefits include paid sick leave.

Qualifications

• Hospitality, concierge services, events, customer success, executive support, or community management experience is a plus.

Responsibilities

• Serve as a primary point of contact for community members
• Help members register for workshops, events, and coaching calls
• Make sure members have the correct links, resources, courses, and access
• Track member requests and ensure deliverables are completed
• Conduct regular calls, texts, and personal touch points with members
• Build relationships and understand each member's business, goals, and needs
• Remember and recognize birthdays, anniversaries, business wins, and important milestones
• Identify disengaged members and proactively reconnect them
• Communicate member feedback, needs, and opportunities to leadership
• Help create memorable experiences and surprise-and-delight moments
• Travel with the team for select workshops, retreats, and events

Skills

Community management

Customer service

Excellent communication

Highly organized

Job description

Next Level Pros is seeking a Community Manager to craft a world-class member experience. You will serve as the concierge for our community, ensuring members feel supported, connected, and cared for throughout their journey with Next Level Pros.

This in-office role in Pasco, WA reports to a Co-Founder and includes travel for workshops, retreats, and events. Pay is 25.00–30.00 per hour, with company-paid travel and lodging; benefits include paid sick leave.