Community Manager

Next Level Pros LLC; Pasco (WA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Company-paid travel and lodging for N​

Paid sick leave (WA law)

Job summary

Next Level Pros is seeking a Community Manager to craft a world-class member experience. You will serve as the concierge for our community, ensuring members feel supported, connected, and cared for throughout their journey with Next Level Pros.

This in-office role in Pasco, WA reports to a Co-Founder and includes travel for workshops, retreats, and events. Pay is 25.00–30.00 per hour, with company-paid travel and lodging; benefits include paid sick leave.

Qualifications

• Hospitality, concierge services, events, customer success, executive support, or community management experience is a plus.

Responsibilities

• Serve as a primary point of contact for community members
• Help members register for workshops, events, and coaching calls
• Make sure members have the correct links, resources, courses, and access
• Track member requests and ensure deliverables are completed
• Conduct regular calls, texts, and personal touch points with members
• Build relationships and understand each member's business, goals, and needs
• Remember and recognize birthdays, anniversaries, business wins, and important milestones
• Identify disengaged members and proactively reconnect them
• Communicate member feedback, needs, and opportunities to leadership
• Help create memorable experiences and surprise-and-delight moments
• Travel with the team for select workshops, retreats, and events

Skills

Community management

Customer service

Excellent communication

Highly organized

Job description

Community Manager

Next Level Pros | Pasco, WA | Full-Time | In-Office

THE ROLE

Next Level Pros is looking for a Community Manager to help us create a world-class experience for our members.

This role will serve as the concierge for our community, making sure members feel supported, connected, and taken care of throughout their experience with Next Level Pros.

You will be the bridge between our members and leadership, helping with everything from workshops and coaching calls to resources, requests, and important moments in their lives and businesses.

Our goal is to create a community experience that feels personal, high-touch, and luxury-level.

WHAT YOU'LL DO

• Serve as a primary point of contact for community members
• Help members register for workshops, events, and coaching calls
• Make sure members have the correct links, resources, courses, and access
• Track member requests and ensure deliverables are completed
• Conduct regular calls, texts, and personal touch points with members
• Build relationships and understand each member's business, goals, and needs
• Remember and recognize birthdays, anniversaries, business wins, and important milestones
• Identify disengaged members and proactively reconnect them
• Communicate member feedback, needs, and opportunities to leadership
• Help create memorable experiences and surprise-and-delight moments
• Travel with the team for select workshops, retreats, and events

WHAT SUCCESS LOOKS LIKE

Your primary KPIs will include:

• Member Retention Rate
• Coaching Call Attendance Rate
• Monthly Touch Points Per Community Member

Success means our members feel known, supported, engaged, and confident that someone on our team is always there to help them.

WHO YOU ARE

You are someone who genuinely enjoys taking care of people while staying highly organized.

You are:

• Personable, warm, and professional
• An excellent communicator
• Extremely organized and detail-oriented
• Great at following through and closing loops
• Proactive rather than reactive
• Comfortable communicating with business owners and executives
• Someone who remembers the small details that make people feel valued
• Able to manage multiple conversations and priorities without things falling through the cracks

Experience in hospitality, concierge services, events, customer success, executive support, or community management is a plus.

POSITION DETAILS

• This is a full-time, in-office position at Next Level Pros HQ in Pasco, Washington. This is not a remote or hybrid role.
• You will report directly to a Co-Founder and will have opportunities to travel for Next Level Pros workshops, retreats, and events.

Compensation and Benefits

Pay: $25.00 – $30.00 per hour, based on experience.

Other compensation: Company-paid travel and lodging for Next Level Pros workshops, retreats, and events.

Benefits: This position includes paid sick leave in accordance with Washington state law. We do not currently offer medical, dental, vision, or retirement benefits. As our team grows, we anticipate expanding our benefits offerings.

Equal Employment Opportunity

Next Level Pros is an equal opportunity employer. All employment decisions are based on qualifications, merit, and business need.

We do not discriminate on the basis of race, color, religion or creed, sex, pregnancy or childbirth, sexual orientation, gender identity or expression, national origin, ancestry, citizenship or immigration status, age, marital status, state-registered domestic partner status, honorably discharged veteran or military status, the presence of any sensory, mental, or physical disability, the use of a trained service animal by a person with a disability, genetic information, or any other characteristic protected by federal, state, or local law.

If you need a reasonable accommodation to complete the application, the Culture Index Survey, or the interview process, contact [e-mail] and we will work with you.