In-Office Collections & Customer Care Specialist

E-Z Way Auto Sales; Hickory (NC); Presencial; USD 32.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k)

Bonus based on performance

Dental insurance

Health insurance

Vision insurance

Descripción de la vacante

E-Z Way Auto Sales in Hickory, NC is hiring a Customer Service Representative who enjoys helping people and solving problems in a fast-paced, customer-focused environment. You will build trust, resolve concerns, and guide customers toward workable solutions.

This in-person role requires strong communication, active listening, and problem solving. You'll handle payments, answer questions, and maintain accurate notes, with base pay plus commission opportunities and benefits including 401(k),

Formación

• Excellent listening and communication skills.
• Ability to receive and apply feedback constructively.
• Calm under pressure with a patient, empathetic approach.
• Basic computer and typing proficiency.

Responsabilidades

• Proactively manage and monitor past-due accounts
• Investigate account details before initiating contact
• Communicate with customers to collect payments or negotiate plans
• Promote timely payments through clear outreach
• Handle inbound calls, process payments, and resolve inquiries
• Welcome and assist walk-in customers with professionalism
• Maintain detailed notes on customer interactions
• Escalate complaints to the supervisor or manager
• Prepare and send account status letters promptly

Conocimientos

Listening skills

Communication skills

Empathy

Problem solving

Attention to detail

Typing

Teamwork

Descripción del empleo

E-Z Way Auto Sales in Hickory, NC is hiring a Customer Service Representative who enjoys helping people and solving problems in a fast-paced, customer-focused environment. You will build trust, resolve concerns, and guide customers toward workable solutions.

This in-person role requires strong communication, active listening, and problem solving. You'll handle payments, answer questions, and maintain accurate notes, with base pay plus commission opportunities and benefits including 401(k),