In-Office Client Support Specialist, Security Systems

Intelli-Tec Security Services Inc; Syosset (NY); In loco; USD 28.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

401k

PTO

Descrizione del lavoro

Intelli-Tec Security Services Inc in Syosset, NY is seeking a Customer Service Representative to be the first point of contact for customers, delivering solutions and ensuring needs are met. You will collaborate with onsite managers and technicians to keep operations smooth and maintain deep knowledge of company products.

The position requires 2-year degree, strong communication, and a valid driver's license, with hours Monday–Friday, 8am–5pm and an $20.00–$24.00 hourly wage plus comprehensive

Competenze

• Two-year Associate's Degree required.
• Attention to detail with an ability to stay focused on assigned tasks.
• Proficient in Microsoft Office Suite.
• Full professional working proficiency in English.
• Excellent communication skills both written and verbal.
• Valid Driver License and clean driving record.

Mansioni

• Receive incoming customer inquiries via phone and email and prioritize them appropriately to ensure critical issues are addressed promptly.
• Efficiently schedule service appointments based on priority, availability and location.
• Maintain real-time updates on service tickets and communicate delays or issues to the Service Manager.
• Ensure detailed physical and digital record keeping of all incoming requests, tasks and technician assignments.
• Collaborate with onsite facility managers and point of contact to communicate progress, delays or additional service requests.
• Conduct follow-ups with onsite managers to ensure the completed projects meet all required standards.
• Provide extensive administrative support to technicians, including ensuring they have the necessary resources to complete their tasks.

Conoscenze

Attention to detail

English proficiency

Strong communication

Driver's license

Formazione

Associate's Degree

Bachelor's Degree

Strumenti

Microsoft Office Suite

Descrizione del lavoro

Intelli-Tec Security Services Inc in Syosset, NY is seeking a Customer Service Representative to be the first point of contact for customers, delivering solutions and ensuring needs are met. You will collaborate with onsite managers and technicians to keep operations smooth and maintain deep knowledge of company products.

The position requires 2-year degree, strong communication, and a valid driver's license, with hours Monday–Friday, 8am–5pm and an $20.00–$24.00 hourly wage plus comprehensive