Client Service Representative

Fleetworthy; Madison (WI); On-site; USD 36,000 - 46,000; Full time

Job summary

Fleetworthy in Madison, WI hires a customer service assistant to ensure timely responses to client communications and maintain strong relationships. You will address inquiries, coordinate with teams, and help clients navigate our platform with coaching and guidance.

The role requires excellent communication, a friendly, results-oriented approach, and proficiency with Microsoft Office. Working in-office, you’ll contribute to a collaborative, customer-focused environment and daily operations.

Qualifications

• High School diploma or equivalent; 1 year of customer service preferred.
• Strong written and verbal communication and teamwork.
• Ability to learn company systems and adapt to processes.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel).

Responsibilities

• Respond promptly to client communications.
• Maintain positive relationships with assigned clients.
• Address and resolve client inquiries and complaints with cross-team support.
• Use programs and tools to support client success and platform coaching.
• Stay informed about regulations and internal procedures.
• Protect confidentiality of PII and follow privacy policies.
• Share knowledge and contribute to team success.
• Perform other duties as assigned per task requirements.
• Maintain a consistent schedule and participate in team/company activities.

Skills

Customer service

Communication

Collaboration

Multitasking

Typing

Education

High School diploma

Tools

Microsoft Office

Outlook 365

Word

Excel

Job description

Fleetworthy offers the only complete technology suite for fleet readiness, uniting safety and compliance, toll management, and weigh station bypass solutions. We help fleets streamline operations, control costs, andoperatewith confidence.

Trusted by 75% of the top fleets in North America,Fleetworthyoffers the most adopted toll management solution and largest weigh station bypass network. Going beyond regulatory requirements, oursafety andcompliance capabilities strengthen safety programs and enable proactive audit readiness. We support millions of vehicles and drivers and are recognized across the industry for innovation and leadership.

Fleetworthy is shaping the future of fleet readiness with AI-enabled, connected fleet technology that keeps drivers safe, fleets compliant, and operations running at peak efficiency. Learn more at fleetworthy.com.

Job Duties

• Responds in a timely manner to all communications from assigned clients.
• Maintains a positive and reliable relationship with their assigned clients.
• Addresses and resolves customers inquires, problems and complaints regarding products and services. Works with the appropriate team members and management on effective resolutions.
• Utilizes the appropriate programs and tools to aid in client success, provides coaching and assistance as needed regarding operating platforms.
• Stays apprised of regulations and internal procedures, works with team members and management to provide the optimal and accurate service possible.
• Maintains confidentiality on all personally identifiable information (PII) and related matters. Follows appropriate policies and communication channels to maintain privacy.
• Communicates and shares job knowledge to others, contributes to a positive team dynamic and inter-departmental success.
• Performs other duties as assigned or requested based on skill set.
• Maintains a consistent schedule/presence both with availability for clients and in participating in team or company activities.

Experience

• High School diploma with one year of customer service experience preferred.
• Excellent customer service, communication (verbal and written), and collaboration skills, along with being friendly, personable and results oriented.
• Ability to exercise independent judgement with respect to matters of significance.
• Must be able to multi-task and be comfortable working with a variety of personalities including clients and co-workers.
• Knowledge with Microsoft Office suite including Outlook 365, Word, and Excel.
• Ability to learn, understand and utilize the company and department systems.
• Openness to various processes and procedures, changing regulations and fluctuating expectations depending on element of task required.
• Ability to sit at desk for extended periods of time, proficient typing skills, engaging with virtual screen as primary function of daily work.

Work Location

• In office. This is not a remote position.

What’s in it for you?

• An amazing benefits package so you can rest assured your needs are taken care of.
• Paid time off so you can have time to relax and experience a healthy work-life balance.
• Monday to Friday schedule (8am - 5pm)

Fleetworthy is committed to fostering a diverse and inclusive culture that is respectful and welcoming of individual differences. We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or maternity status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations.