Client Service Representative

Bestpass by Fleetworthy; Madison (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Benefits package

Paid time off

In-office role

Job summary

Fleetworthy is seeking an in-office Customer Service/Support specialist to maintain client relationships, respond to inquiries, and ensure compliance readiness. You will use company systems and the Microsoft Office suite to resolve issues and guide clients toward efficient solutions.

The ideal candidate has a high school diploma with customer service experience, strong communication and collaboration skills, and the ability to multitask while respecting privacy and regulatory guidelines.

Qualifications

• High School diploma with one year of customer service experience preferred.
• Excellent customer service, communication (verbal and written), and collaboration skills.
• Ability to multitask and be comfortable working with varying personalities.

Responsibilities

• Responds in a timely manner to all communications from assigned clients.
• Maintains a positive and reliable relationship with their assigned clients.
• Addresses and resolves customer inquiries, problems and complaints regarding products and services.
• Utilizes the appropriate programs and tools to aid in client success and provides coaching as needed.
• Stays apprised of regulations and internal procedures to ensure accurate service.
• Maintains confidentiality on all personal data and follows privacy policies.
• Communicates and shares job knowledge to others and supports inter-departmental success.
• Performs other duties as assigned based on skill set.
• Maintains a consistent schedule/presence for clients and team activities.

Skills

Customer service

Communication

Collaboration

Multitasking

Professional demeanor

Education

High School diploma

Tools

Outlook 365

Word

Excel

Job description

Fleetworthy offers the only complete technology suite for fleet readiness, uniting safety and compliance, toll management, and weigh station bypass solutions. We help fleets streamline operations, control costs, and operate with confidence.

Trusted by 75% of the top fleets in North America, Fleetworthy offers the most adopted toll management solution and largest weigh station bypass network. Going beyond regulatory requirements, our safety and compliance capabilities strengthen safety programs and enable proactive audit readiness. We support millions of vehicles and drivers and are recognized across the industry for innovation and leadership.

Fleetworthy is shaping the future of fleet readiness with AI-enabled, connected fleet technology that keeps drivers safe, fleets compliant, and operations running at peak efficiency. Learn more at fleetworthy.com.

Under general supervision, provide excellent service to the organization's customers by staying on top of compliance standards and regulations and keeping carriers up to date and compliant through daily data validation, quality control, addressing and resolving inquires, and problem solving to reach the best possible outcome keeping both customer satisfaction and organization in mind.

Job Duties

• Responds in a timely manner to all communications from assigned clients.
• Maintains a positive and reliable relationship with their assigned clients.
• Addresses and resolves customers inquires, problems and complaints regarding products and services. Works with the appropriate team members and management on effective resolutions.
• Utilizes the appropriate programs and tools to aid in client success, provides coaching and assistance as needed regarding operating platforms.
• Stays apprised of regulations and internal procedures, works with team members and management to provide the optimal and accurate service possible.
• Maintains confidentiality on all personally identifiable information (PII) and related matters. Follows appropriate policies and communication channels to maintain privacy.
• Communicates and shares job knowledge to others, contributes to a positive team dynamic and inter-departmental success.
• Performs other duties as assigned or requested based on skill set.
• Maintains a consistent schedule/presence both with availability for clients and in participating in team or company activities.

Experience

• High School diploma with one year of customer service experience preferred.
• Excellent customer service, communication (verbal and written), and collaboration skills, along with being friendly, personable and results oriented.
• Ability to exercise independent judgement with respect to matters of significance.
• Must be able to multi-task and be comfortable working with a variety of personalities including clients and co-workers.
• Knowledge with Microsoft Office suite including Outlook 365, Word, and Excel.
• Ability to learn, understand and utilize the company and department systems.
• Openness to various processes and procedures, changing regulations and fluctuating expectations depending on element of task required.
• Ability to sit at desk for extended periods of time, proficient typing skills, engaging with virtual screen as primary function of daily work.

Work Location

• In office. This is not a remote position.

What\'s in it for you?

• An amazing benefits package so you can rest assured your needs are taken care of.
• Paid time off so you can have time to relax and experience a healthy work-life balance.
• Monday to Friday schedule (8am - 5pm)

Fleetworthy is committed to fostering a diverse and inclusive culture that is respectful and welcoming of individual differences. We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or maternity status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations.