In-Office Client Services Lead (Beauty)

ADP, Inc.; Northbrook (IL); Vor Ort; USD 54.000 - 66.000; Vollzeit

Benefits dieser Stelle

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

401k with company match

Employee Salon discount

Product 40% discount

Friday Breakfast

Zusammenfassung

Premier Beauty Supply in Northbrook, IL is seeking a hands-on Client Services Team Leader to elevate our customer experience. This in-person role requires strong leadership, urgency, and a customer-first mindset.

You will coach a team, manage daily communications with customers and internal sales, handle orders, returns, and inquiries, and collaborate with stores, warehouse, and logistics. A bachelor's degree and 3+ years in a call center with 2 years leadership are required.

Qualifikationen

• Bachelor's degree or equivalent in business/customer service.
• At least 3 years of experience in a call center is required.
• Minimum 2 years’ team leadership experience.
• Excellent listening, phone, written and verbal communication skills.
• Strong attention to detail, organization and the ability to multitask in a fast-paced environment.
• Experience with Microsoft Outlook and strong Excel skills.
• Experience with CRM programs.

Aufgaben

• Strong team leadership and engagement, coaching, mentoring and enhancing team dynamics.
• Daily communication with colleagues, customers and outside sales team via phone, email, and chat.
• Performance management with strong client focus.
• Process orders in a fast-paced environment.
• Help customers navigate our website and place orders online.
• Provide after-sales support and resolve issues quickly and professionally.
• Coordinate with all departments including stores, warehouse and logistics teams to resolve delivery issues.

Kenntnisse

Leadership

Customer service

Communication

Multitasking

Attention to detail

Ausbildung

Bachelor's degree in business/customer service

Tools

Microsoft Outlook

Excel

CRM programs

Jobbeschreibung

Premier Beauty Supply in Northbrook, IL is seeking a hands-on Client Services Team Leader to elevate our customer experience. This in-person role requires strong leadership, urgency, and a customer-first mindset.

You will coach a team, manage daily communications with customers and internal sales, handle orders, returns, and inquiries, and collaborate with stores, warehouse, and logistics. A bachelor's degree and 3+ years in a call center with 2 years leadership are required.