Client Services Supervisor - Northbrook, Illinois

Premier Beauty Supply; Northbrook (IL); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Life, AD&D & Disability Insurance

Paid Time Off

401k with Company Match

Employee Salon benefits

Product Discount 40%

Friday Breakfast

Company Values

Job summary

Premier Beauty Supply in Northbrook, IL is seeking a hands-on Client Services Team Lead to elevate our service for B2B clients. This full-time, in-person role reports to the Client Services group at our corporate office.

You will coach and mentor a team, handle coaching, daily communications via phone, email and chat, manage performance, and coordinate with stores, warehouse and logistics to resolve issues. Prior call center leadership is preferred.

Qualifications

• Bachelor’s degree or equivalent experience in business/customer service.
• At least 3 years of experience in a call center is required.
• Minimum 2 years’ team leadership experience.
• Experience with CRM programs.
• Experience with Microsoft Outlook and strong Excel skills.

Responsibilities

• Strong team leadership and engagement, coaching, mentoring and enhancing team dynamics.
• Daily communication with colleagues, customers and outside sales team via phone, email, and chat.
• Performance management with strong client focus.
• Process orders in a fast-paced environment.
• Help customers navigate our website and place orders online.
• Assist in onboarding new B2B clients or wholesale accounts.
• Represent the brand voice with professionalism and a passion for beauty.
• Other duties as assigned.

Skills

Team leadership

Customer service

Communication

Attention to detail

Multitasking

Education

Bachelor’s degree or equivalent

Tools

CRM programs

Microsoft Outlook

Excel

Job description

Full Time Northbrook, IL, US

11 days ago Requisition ID: 1204

Salary: $60,000.00 Annually

When Premier was founded in 1988, we wanted to give our customers a reason to do business with us, employees a reason to be part of our team, and manufacturers a reason to allow us to represent them in our marketplace. We strive to meet these goals and are proud to be among the largest independent distributors in the beauty business. Our employees are important and critical to our success. We are forward thinking, open-minded, and hold ourselves accountable!

The Opportunity:

We are looking for the best and brightest to add to our Client Servicesteam and take our department to the next level. If you are passionate about customer service, have proven leaderships skills, a sense of urgency, and have what it takes to make each customer experience rewarding, Premier Beauty is the place for you.

Prior leadership experience in hospitality and retail is especially applicable. Customer first mentality is key. Related prior experience applies. This is an in-person position at our corporate office in Northbrook, Illinois. This is not a remote position.

Key Responsibilities:

• Strong team leadership and engagement, coaching, mentoring and enhancing team dynamics
• Daily communication with colleagues, customers and outside sales team via phone, email, and chat.
• Performance management with strong client focus
• Strong attention to detail.
• Process orders in a fast-paced environment.
• Help customers navigate our website and place orders online.
• Help in training and knowledge sharing of existing and new Client Services Associates
• Provide knowledgeable answers to questions about product, pricing, and availability.
• Work with customers to resolve product returns, shipping inquiries and order status questions.
• Work with internal departments to meet customers’ needs.
• Handle incoming client inquiries regarding products, orders, and shipping
• Provide after-sales support and resolve issues quickly and professionally
• Maintain knowledge of product lines, promotions, and policies
• Coordinate with all departments including stores, warehouse and logistics teams to resolve delivery issues
• Assist in onboarding new B2B clients or wholesale accounts
• Represent the brand voice with professionalism and a passion for beauty
• Other duties as assigned.

Qualifications:

• Bachelors degree or equivalent experience in business/customer service
• At least 3 years of experience in a call center is required.
• Minimum 2 years’ team leadership experience
• Excellent listening, phone, written and verbal communication skills.
• Strong attention to detail, organization and the ability to multitask in a fast-paced environment.
• Ability to navigate multiple systems.
• Experience with Microsoft Outlook and strong Excel skills.
• Experience with CRM programs.
• Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and office equipment for extended periods of time.

What It’s Like to Work Here:

• Health, Dental, and Vision Insurance!
• Life and AD&D, Long-Term Disability, and Short-Term Disability Insurance.
• Paid Time Off.
• Pre-Tax and Roth 401k with a Company Match.
• Employee Salon (free color, haircuts, and more!).
• 40% Discount on Products.
• Friday Breakfast (in our home office and warehouse).
• Our Values: Family First, People Matter, Forward Thinking and Open-Minded.

Premier Beauty is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion national origin, sex, ancestry, citizenship, marital status, sexual orientation, gender identity, age, disability, protected veteran status, or any other legally protected status.

Premier Beauty Supply has a zero-tolerance drug and alcohol policy for all Safety Sensitive Positions. We require drug testing of all applicants for employment in these safety-sensitive positions.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time with or without notice at the sole discretion of Premier Beauty Supply