In-Office Client Experience & Office Ops Coordinator

Evolving Solution Services; Asheville (NC); On-site; USD 35,000 - 42,000; Full time

Job summary

Evolving Solution Services is seeking a Client Experience Coordinator for an in‑office role in Asheville. You will be the first point of contact for clients, ensuring a welcoming, professional, and service‑oriented environment.

This role requires excellent communication, detail orientation, and the ability to manage administrative and coordination tasks supporting real estate legal operations. The position is onsite with no remote option; duties include office logistics, closing room

Qualifications

• Outstanding, friendly, proactive communicator and relationship builder with clients and referral partners
• Ability to work independently and proactively with minimal oversight while managing a high volume of closings
• Possess excellent verbal and written communication skills
• Demonstrate exceptional organization, attention to detail, accuracy, and follow‑through
• Ability to multi‑task, take initiative, and handle stressful situations in a time‑sensitive environment
• Discretion and confidentiality when handling sensitive information.
• Possess excellent interpersonal communication skills and phone etiquette
• Project a positive, warm, and professional image
• Extroverted, bubbly personality
• Consistently Display GC’s Core Values of One Team, Relationship Focused, Extreme Ownership, WOW Factor, Energy, and Adaptability

Responsibilities

• Maintain a clean, organized reception area and client spaces; welcome clients and support office operations.
• Answer and direct incoming calls professionally; coordinate daily office logistics with the Office Managing Attorney.
• Prepare, stage, and reset closing rooms; ensure readiness for back‑to‑back closings and client meetings.
• Serve as central coordination point for staff regarding daily office activity and space availability.
• Identify bottlenecks or operational inefficiencies and communicate solutions to management.
• Support staff adherence to checklists, timing expectations, and client‑service standards during peak closing periods.
• Communicate status updates and elevate issues to management to protect workflow and client experience.

Job description

Evolving Solution Services is seeking a Client Experience Coordinator for an in‑office role in Asheville. You will be the first point of contact for clients, ensuring a welcoming, professional, and service‑oriented environment.

This role requires excellent communication, detail orientation, and the ability to manage administrative and coordination tasks supporting real estate legal operations. The position is onsite with no remote option; duties include office logistics, closing room