Client Experience Concierge for Real Estate Closings

Galbreath Costner, LLC; Charlotte (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Galbreath Costner, LLC is seeking a Client Experience Coordinator to serve as the first point of contact for clients and to maintain a welcoming, professional environment. The role handles administrative tasks, office operations, and closing-day coordination in an in-office setting.

Ideal candidates communicate clearly, stay organized under pressure, and support staff with closing logistics to ensure smooth client interactions and timely transactions.

Qualifications

• Outstanding, friendly, proactive communicator with clients and referral partners.
• Ability to work independently with high volume of closings and maintain accuracy.
• Excellent verbal and written communication; strong organizational skills.

Responsibilities

• Maintain a welcoming reception and client spaces; coordinate daily office activity.
• Answer calls professionally and direct inquiries; support closing teams with logistics.
• Prepare and reset closing rooms; monitor real-time closing progress to protect schedules.
• Handle mail, packages, and office supplies; manage document workflows and SOPs.
• Support post-closing activities and share AI-enabled tooling to improve efficiency.

Skills

Communication

Relationship-building

Organization

Proactiveness

Multitasking

Tools

Office 365

CRM software

Job description

Galbreath Costner, LLC is seeking a Client Experience Coordinator to serve as the first point of contact for clients and to maintain a welcoming, professional environment. The role handles administrative tasks, office operations, and closing-day coordination in an in-office setting.

Ideal candidates communicate clearly, stay organized under pressure, and support staff with closing logistics to ensure smooth client interactions and timely transactions.