In-Office Banking Sales Associate: Customer Experience

IBC; Houston (TX); Sur place; USD 32 000 - 46 000; Plein temps

Résumé du poste

IBC Bank is seeking a Sales Associate for an in-office role in Houston, TX. The position focuses on delivering the IBC Experience by providing efficient customer service and promoting bank products and services to meet customer needs.

The role includes assisting with branch operations, maintaining compliance, and supporting sales goals. Strong communication and bilingual (English/Spanish) abilities are preferred. 1+ years of customer-facing experience is desirable.

Qualifications

• High school graduate or GED equivalent.
• 1+ years of experience interacting with people preferred.

Responsabilités

• Deliver the IBC Experience by providing prompt, efficient, and friendly customer service.
• Meet customer financial needs by promoting bank products and services through walk in customers, follow up calls, onboarding, aisle time, and outreach activities.
• Assist with branch opening/closing procedures and dual control.
• Adhere to policies and procedures of the New Account Opening Process.
• Support Branch Manager with adherence to the Compliance Facility Checklist.
• Maintain branch inventory and supplies.
• Flexibility to travel and assist other branches.
• Flexibility to assist and perform teller operation functions.
• Attend meetings and other events.
• Maintain individual sales performance goals.
• Promptly respond to and communicate customer complaints.
• Assist with on- the- job sales training.
• Other duties as assigned.

Connaissances

Problem Analysis

Focus on Results

Initiative

Service Orientation

Quality Focus

Perseverance

Resourceful

Teamwork

Communication

Bilingual EN/SP

Computer Literacy

Formation

High school diploma or GED

Description du poste

IBC Bank is seeking a Sales Associate for an in-office role in Houston, TX. The position focuses on delivering the IBC Experience by providing efficient customer service and promoting bank products and services to meet customer needs.

The role includes assisting with branch operations, maintaining compliance, and supporting sales goals. Strong communication and bilingual (English/Spanish) abilities are preferred. 1+ years of customer-facing experience is desirable.