In-Office Appointment & Scheduling Specialist

First Urology; Louisville (KY); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

401(k) company contribution 7.5%

Health insurance

Vision insurance

Company-paid Life insurance 20k

Company-paid AD&D 20K

Company Paid Long-Term Disability 60%

Vacation time 10 days

Sick time 6 days

8 paid holidays

Milestone checks

Vacation lodging (Cabin/Condo)

Job summary

First Urology in Louisville, KY is seeking an Appointment Coordinator to optimize schedules, manage patient communications, and maintain smooth operation in a busy clinic.

You will handle calls, log daily activity, schedule appointments, and coordinate with team to enhance workflow. The role requires strong communication, organizational skills, and familiarity with HIPAA. Time management and proficiency with MS Office are essential.

Qualifications

• Minimum one year call center or multi line/automated system.
• Proven experience in receptionist, call center, or phone support role.
• Excellent verbal communication and active listening skills.
• Strong organizational and multitasking abilities.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Knowledge of HIPAA requirements.
• Familiarity with phone systems, including VoIP and multi-line systems.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software.
• Strong analytical and problem-solving skills with attention to detail.

Responsibilities

• Answer and route incoming calls in a professional and timely manner.
• Maintain a daily call log and record detailed information when necessary.
• Schedule, coordinate, and confirm phone appointments or meetings.
• Provide accurate information to callers or transfer calls to the appropriate department/personnel.
• Handle and resolve basic customer inquiries or issues over the phone.
• Ensure voicemail and phone message systems are maintained and checked regularly.
• Collaborate with team members to improve communication workflows.
• Assist with administrative tasks such as email communication and data entry

Skills

Call center experience

Verbal communication

Organizational skills

Time management

HIPAA knowledge

Phone systems

MS Office

Problem solving

Education

High school diploma or GED

Associate degree or higher a plus

Medical certification (preferred)

Tools

Isalus

Shoretel

Telemed

Job description

First Urology in Louisville, KY is seeking an Appointment Coordinator to optimize schedules, manage patient communications, and maintain smooth operation in a busy clinic.

You will handle calls, log daily activity, schedule appointments, and coordinate with team to enhance workflow. The role requires strong communication, organizational skills, and familiarity with HIPAA. Time management and proficiency with MS Office are essential.