In-Office Administrative Program Assistant

Drmich; Lansing, Northern (MI, KY); Hybrid; USD 50,000 - 55,000; Full time

Job summary

Disability Rights Michigan in Lansing is seeking a full-time Program Assistant to provide in-office administrative support to DRM teams. The role requires Monday–Friday presence, 37.5 hours weekly, and focuses on file setup, records requests, drafting routine correspondence, and data entry in the case management system.

The ideal candidate has at least three years of administrative or human services experience in disability rights, two to four years of related secretarial work, and strong skills

Qualifications

• Three years of administrative support, human services, and disability rights experience; associates degree preferred.
• Two to four years of related secretarial experience.
• Must have strong work ethic and experience in human service area.
• Demonstrated effective communication and problem-solving skills, including the ability to listen and respond in a diplomatic manner.
• Skills to effectively deal with and negotiate through confrontational situations and stressful interactions.

Responsibilities

• Opening, setting up and maintaining case files, logs; preparing and sending out releases and retainer agreements; requesting records; organizing case files that have been prepared for closure by putting them in proper ordering of required documentation and completing the closed file audit checklist for manager’s review.
• Drafting and typing routine correspondence, case and project notes and memorandum from verbal or written instruction; processing mail; and maintaining/organizing closed service requests.
• Handles incoming telephone calls; provides information in accordance with agency policy, takes accurate messages.
• Gathers information, maintains intake database, maintains data for permanent storage, corrects record entries, and pursues data that is missing or otherwise unavailable.
• Attend staff meetings and maintain meeting minutes.
• Assists and participates in development and updating of priorities and work plans.
• Performs research, compiles, maintains, analyzes, and reports on specific data related to team projects.
• Collects and reviews staff time sheets, leave slips, and travel vouchers for accuracy.
• Attends team area and agency staff meetings, training, and in-service programs in office, virtually or off-site as required.
• Provides Information and Referral phone support and coverage as needed.

Skills

Effective communication

Problem-solving

Time management

Multi-tasking

Confidentiality

Education

Associates degree preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

OneDrive

Teams

SharePoint

Job description

Disability Rights Michigan in Lansing is seeking a full-time Program Assistant to provide in-office administrative support to DRM teams. The role requires Monday–Friday presence, 37.5 hours weekly, and focuses on file setup, records requests, drafting routine correspondence, and data entry in the case management system.

The ideal candidate has at least three years of administrative or human services experience in disability rights, two to four years of related secretarial work, and strong skills