In-house Marketing Rep

Spinnaker Resorts; Ormond Beach (FL); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Weekly Pay

Health Insurance

Life Insurance

PTO

401(k) Match

Wellness Programs

Fitness Center Reimbursement

Professional Development

Employee Discounts

Recognition Events

Uniforms Provided

Job summary

Spinnaker Resorts in Florida seeks an In-House Marketing Representative to generate on-site tours at check-in and during promotional events. You will engage owners and guests, book tours with the in-house department, and provide concierge services at check-in and by phone.

This role emphasizes face-to-face interaction, teamwork with the in-house team, data entry into SPI systems for tour arrival reports, and hosting events such as breakfasts or cocktail evenings for owners and guests.

Qualifications

• Ability to effectively deal with people and situations.
• Ability to communicate effectively, both orally and in writing.
• Proficient with Microsoft Office.
• Type 30+ words per minute.
• Ability to establish priorities, work independently, and proceed with objectives without supervision.
• Ability to handle and resolve recurring problems.

Responsibilities

• Represent sales/marketing at check-in on Saturday and Sunday.
• Book owners and guests at check-in for a timeshare tour with our in-house department.
• Book owner leads for Bounce Back packages and road shows through face-to-face interaction and by phone.
• Provide concierge services to owners and guests at check-in and via telephone.
• Assist owners and guests with issues by referring information to engineering and owner services.
• Enter all booking data into SPI for generating tour arrival reports.
• Plan, host and/or attend events throughout the week such as a breakfast, BBQ, cocktail party, orientations.

Skills

People skills

Oral and written communication

Microsoft Office

Typing speed

Independent work

Problem solving

Tools

Microsoft Office

Job description

Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise of Hilton Head Island, South Carolina, to the sunny shores of Ormond Beach, Florida, to the neon and natural draw of the Ozarks in Branson, Missouri, or to the historical charm of Williamsburg, Virginia – Spinnaker Resorts has developed resorts that our owners and guests love to return to after previously experiencing vacation days filled with leisure and exploration.

An award-winning vacation ownership company, Spinnaker Resorts offers a variety of opportunities for talented individuals who seek a rewarding career in helping make vacation ownership dreams come true. What makes us memorable, in addition to our excellent quality accommodations, amenities and property management, is our company’s exceptional customer service and dedication to our owners and guests.

As we continue to expand our operations, consider starting a career with a company made up of over 600 industry professionals dedicated to one common goal: providing our owners and guests with the most extraordinary vacation experience possible.

Click here to meet the Spinnaker Family! Testimonials from team members from various locations and roles. Could you see yourself joining our team?

JOB DESCRIPTION SUMMARY

The In-House Marketing Representative is responsible for on-site tour generation at timeshare check-in, on-site tour generation via telephone, and on-site promotional events for the purpose of timeshare solicitation.

DUTIES AND RESPONSIBILITIES

• Representing sales/marketing at check-in on Saturday and Sunday
• Booking owners and guests at check-in for a timeshare tour with our in-house department
• Booking owners and guests via telephone for a timeshare tour with our in-house department
• Book owner leads for Bounce Back packages and road shows through face-to-face interaction and by phone
• Providing concierge services to our owners and guests at check-in and via telephone
• Assisting owners and guests with issues by referring information to engineering and owner services
• Entering all booking data into SPI for generating tour arrival reports
• Planning, hosting and/or attending two or three events throughout the week such as a breakfast, BBQ’s, cocktail party, orientations for the owners and guests.
• Creating and delivering invitations and other correspondence to the timeshare villas for the purpose of generating tours
• Maintaining levels of tour volume, gifting limits, and penetration goals as dictated by management.
• Performing other related duties & special projects as requested

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Ability to effectively deal with people and situations.
• Ability to communicate effectively, both orally and in writing
• Proficient with Microsoft Office
• Type 30+ words per minute
• Ability to establish priorities, work independently, and proceed with objectives without supervision.
• Ability to handle and resolve recurring problems.

OPTIONAL SKILLS A PLUS

• Knowledge of Spinnaker Resorts and or the timeshare industry
• Prior experience in Sales/Customer Service

BENEFITS (if eligible)

• Weekly Pay and Direct Deposit
• Health Insurance (Medical/Vision/Dental)
• Company-Paid Life Insurance
• Paid Time Off (PTO) Program
• Paid Vacation and Holiday Pay
• 401 (K) Retirement Plan with a Company Match (based on eligibility)
• Employee Wellness Programs
• Fitness Center Reimbursement
• Ongoing Professional Development Opportunities
• Employee Family & Friends Discounted Stays
• Various Employee Discounts (Local Businesses and National Retailers)
• Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
• Company-Supplied Uniforms and Equipment (Applicable Positions)