In-House Dispatch Specialist – Emergency Response

HighGround; Grand Prairie (TX); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Life Insurance

Disability (Short/Long-Term)

401(k) with company match

Paid holidays

PTO

Job summary

Dry Force Corp in Irving, TX is seeking an In-House Dispatch Specialist to coordinate emergency water damage response services. You will work with customers, technicians, subcontractors, and internal staff to dispatch in real time and provide updates throughout the job lifecycle.

The ideal candidate has 1+ years of dispatching and call center experience, a high school diploma or GED, strong communication skills, and proficiency with technology.

Qualifications

• Dispatching or call-center experience preferred.
• Ability to coordinate with customers, technicians and staff.
• Comfort with multi-line phone systems.

Responsibilities

• Operate a multi-line phone system in our corporate office.
• Dispatch technicians and project managers in real time based on availability and proximity.
• Provide empathetic and clear instructions to customers awaiting service.
• Monitor active jobs and provide customers with updates.
• Accurately input and retrieve data across multiple software platforms.
• Forward non-emergency requests to appropriate departments.
• Serve as a calm liaison during stressful situations.

Skills

Customer service oriented

Strong communication skills

Team player

Adaptability

Education

High School Diploma or GED

Job description

Dry Force Corp in Irving, TX is seeking an In-House Dispatch Specialist to coordinate emergency water damage response services. You will work with customers, technicians, subcontractors, and internal staff to dispatch in real time and provide updates throughout the job lifecycle.

The ideal candidate has 1+ years of dispatching and call center experience, a high school diploma or GED, strong communication skills, and proficiency with technology.