Emergency Dispatch Specialist – In-House Team

Dry Force Corp.; Irving (TX); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Life Insurance

Short & Long-Term Disability

401(k) with company match

6 Paid Holidays + 1 Floating Holiday

PTO/Vacation

Job summary

Dry Force Corp is seeking an In-House Dispatch Specialist to join our Irving, TX team. You will coordinate emergency water damage response services by communicating with customers, technicians, subcontractors, and internal staff, ensuring timely and accurate dispatches with empathy during stressful situations.

The role requires 1+ years in dispatch or call-center customer service, a high school diploma, reliability, and comfort with multiple software platforms.

Qualifications

• 1+ years of dispatching experience preferred.
• 1+ years in a call center or direct customer service environment preferred.
• Proficient with technology and quick to learn new systems.

Responsibilities

• Operate a multi-line phone system in our corporate office.
• Dispatch technicians and project managers in real time based on availability and proximity.
• Provide empathetic and clear instructions to customers awaiting service.
• Monitor active jobs and provide customers with updates.
• Accurately input and retrieve data across multiple software platforms.
• Forward non-emergency requests to the appropriate departments.
• Act as a calm, supportive liaison during often stressful situations for our clients.

Skills

Dispatching experience

Customer service

Strong communication

Team player

Reliability

Education

High School Diploma or GED

Tools

Dispatch software

Job description

Dry Force Corp is seeking an In-House Dispatch Specialist to join our Irving, TX team. You will coordinate emergency water damage response services by communicating with customers, technicians, subcontractors, and internal staff, ensuring timely and accurate dispatches with empathy during stressful situations.

The role requires 1+ years in dispatch or call-center customer service, a high school diploma, reliability, and comfort with multiple software platforms.