In-House Dispatch Coordinator for Emergency Services

Dry Force Corp.; Addison (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Life Insurance

Disability insurance

401(k) with company match

6 Paid Holidays + floating holiday

PTO/Vacation

Job summary

Dry Force Corp in Irving, TX is hiring an In-House Dispatch Specialist to coordinate emergency water damage response services. You will work closely with customers, technicians, subcontractors, and internal staff to ensure rapid, accurate dispatch and clear service updates.

The role requires attention to detail, empathy, and the ability to manage multiple software platforms while maintaining a calm, helpful demeanor for clients during stressful situations.

Qualifications

• 1+ years of dispatching experience preferred.
• 1+ years in a call center or direct customer service environment preferred.
• Proficient with technology and quick to learn new systems.
• High School Diploma or GED required.
• Clear criminal background and ability to pass a drug screen.
• Reliable transportation.
• Flexibility in working varied shifts, including holidays and surge periods.

Responsibilities

• Operate a multi-line phone system in our corporate office.
• Dispatch technicians and project managers in real time based on availability and proximity.
• Provide empathetic and clear instructions to customers awaiting service.
• Monitor active jobs and provide customers with updates.
• Accurately input and retrieve data across multiple software platforms.
• Forward non-emergency requests to the appropriate departments.
• Act as a calm, supportive liaison during often stressful situations for our clients.

Skills

Dispatch experience

Customer service

Tech literacy

Reliability

Flexibility

Education

High School Diploma or GED

Job description

Dry Force Corp in Irving, TX is hiring an In-House Dispatch Specialist to coordinate emergency water damage response services. You will work closely with customers, technicians, subcontractors, and internal staff to ensure rapid, accurate dispatch and clear service updates.

The role requires attention to detail, empathy, and the ability to manage multiple software platforms while maintaining a calm, helpful demeanor for clients during stressful situations.