In-House Customer Care Specialist (LA)

VersaDesk.com; Pomona (CA); Vor Ort; USD 42.000 - 65.000; Vollzeit

Zusammenfassung

VersaDesk, a Los Angeles-based manufacturer, seeks an in-house Customer Service Representative to handle calls, provide order updates, and resolve concerns. You will work with production, warehouse, and logistics to ensure a positive customer experience.

Ideal candidates have experience in phone-based customer service, excellent communication, and the ability to manage multiple inquiries while maintaining professionalism. This is an onsite role in Los Angeles.

Qualifikationen

• High school diploma or equivalent; prior customer service experience preferred.
• Excellent verbal communication and professional phone manner.
• Comfortable making outbound calls and handling inbound inquiries.
• Strong listening skills and ability to manage multiple follow-ups.

Aufgaben

• Handle inbound and outbound calls regarding orders, shipping updates, and product inquiries.
• Coordinate with production, warehouse, and logistics to obtain accurate order/shipping info.
• Investigate and resolve customer concerns; escalate when needed.
• Document interactions and update customer records in CRM/order systems.

Kenntnisse

Customer service

Phone etiquette

Communication

Multitasking

Ausbildung

High school diploma

Tools

HubSpot CRM

Salesforce CRM

Order management systems

Jobbeschreibung

VersaDesk, a Los Angeles-based manufacturer, seeks an in-house Customer Service Representative to handle calls, provide order updates, and resolve concerns. You will work with production, warehouse, and logistics to ensure a positive customer experience.

Ideal candidates have experience in phone-based customer service, excellent communication, and the ability to manage multiple inquiries while maintaining professionalism. This is an onsite role in Los Angeles.