In-Home Smart Home Consultant — Security & Tech Advisor

ADT; Everett (WA); On-site; USD 55,104,000 - 144,648,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Tuition reimbursement

Company vehicle

Disability and life insurance

Paid time off

Professional development and career成长

Job summary

ADT is hiring a Smart Home Consultant to guide residential customers in designing a home setup that protects what they value most. You will blend hands-on installation with consultative sales, educating customers on our app and features while ensuring solutions fit their needs.

You will deliver in-home assessments, install security hardware and IoT devices, and integrate new products with customers’ existing systems. Expect performance-based pay and a comprehensive benefits package.

Qualifications

• High school diploma or equivalent.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Advise customers on the best system design and setup to support safety goals.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with the customer’s existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long-term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Skills

Customer service

Communication

Technical aptitude

Home networking

Sales-oriented

Education

High school diploma or equivalent

Job description

ADT is hiring a Smart Home Consultant to guide residential customers in designing a home setup that protects what they value most. You will blend hands-on installation with consultative sales, educating customers on our app and features while ensuring solutions fit their needs.

You will deliver in-home assessments, install security hardware and IoT devices, and integrate new products with customers’ existing systems. Expect performance-based pay and a comprehensive benefits package.