In-Home Installation & Service Technician

Comcast Resume; Palatka (FL); On-site; USD 23,000 - 32,000; Full time

Job summary

Comcast is seeking a field technician to install new services, restore connectivity, and ensure a positive customer experience in customers' homes and neighborhoods. The role is physical and may involve outdoor conditions, with schedules including nights, weekends, holidays, and occasional overtime.

You will perform installations, diagnose issues from the network to customer equipment, set up home networks, test performance, and educate customers on products.

Qualifications

• Ability to perform residential installations and service changes.
• Ability to climb ladders and work in confined spaces.
• Effective communication with customers and coworkers.

Responsibilities

• Perform residential installations, service changes, and disconnects following safety codes.
• Diagnose and resolve issues from the network to customer equipment.
• Install and support home networks using coax, Ethernet, and Wi‑Fi.
• Document completed work and update customer accounts using digital tools.
• Operate ladders, meters, and light power tools safely.
• Drive a company vehicle and maintain a valid driver’s license.

Skills

Adaptability

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Etiquette

Resilience

Self Motivation

Technical Knowledge

Education

High School Diploma / GED

Job description

Comcast is seeking a field technician to install new services, restore connectivity, and ensure a positive customer experience in customers' homes and neighborhoods. The role is physical and may involve outdoor conditions, with schedules including nights, weekends, holidays, and occasional overtime.

You will perform installations, diagnose issues from the network to customer equipment, set up home networks, test performance, and educate customers on products.