In-Home Fireplace Service Pro

Dealers Wholesale; Indianapolis, Northern (IN, KY); Hybrid; USD 52,000 - 73,000; Full time

Job summary

Dealers Wholesale is seeking a Fireplace Service Technician to perform in-home service calls on fireplaces, prioritizing safety, customer service, and professionalism. You will communicate daily with colleagues and management and adhere to core company values: own it, work as one team, find a way, and play to win.

The role requires lifting heavy materials, working on rooftops, and driving to jobsites with reliable transportation. High school diploma and 2+ years in a trade are expected.

Qualifications

• Must have basic mechanical aptitude.
• Familiar with safety regulations (OSHA).
• Strong reading and writing communication skills.
• Ability to lift, push, pull heavy materials.

Responsibilities

• Contact customers in advance of service call to maintain scheduling accuracy.
• Repair and replace fireplace components to resolve operating problems.
• Ensure units operate per manufacturer's specifications.
• Provide maintenance for fireplace accessories in occupied homes.
• Assist service coordinators with information and problem resolution.
• Initiate gas fireplace start-ups and homeowner instructions.
• Maintain professional image and total customer satisfaction.
• Demonstrate a self-motivated work ethic and problem-solving.
• Exhibit dedication, positivity and professionalism.

Education

High school diploma or equivalent

2+ years of work experience in a trade or construction related field

Job description

Dealers Wholesale is seeking a Fireplace Service Technician to perform in-home service calls on fireplaces, prioritizing safety, customer service, and professionalism. You will communicate daily with colleagues and management and adhere to core company values: own it, work as one team, find a way, and play to win.

The role requires lifting heavy materials, working on rooftops, and driving to jobsites with reliable transportation. High school diploma and 2+ years in a trade are expected.