In-Home Fireplace Service Tech – Growth & Benefits

Jobvite, Inc.; Madison (WI); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

Tuition assistance

Stock purchase plan

Job summary

Fireside Hearth and Home in Madison, WI is seeking a Service Technician to perform in-home service calls for fireplaces, inserts, stoves, and facings. You will diagnose components, startups, and orient homeowners while upholding high quality standards.

No prior fireplace repair experience is required; on-the-job training is provided. You will use hand and power tools, communicate effectively with customers, and contribute to safety-focused service delivery within a leading hearth products team.

Qualifications

• No fireplace repair experience required; on-the-job training available.
• Must be comfortable using hand and power tools to service equipment.
• Strong customer service skills and safe work practices.

Responsibilities

• Diagnose and repair fireplace components to manufacturer specs (ignition, gas, venting, mechanical, house pressure).
• Initiate fireplace startups and homeowner orientations.
• Learn Fireside’s product line to upsell service parts and accessories.
• Communicate clearly with customers to ensure quality service delivery.
• Follow company safety standards and procedures.

Skills

Mechanical aptitude

Customer service

Valid driver’s license

Physical ability

Education

High School Diploma or equivalent

Tools

Hand tools

Power tools

Job description

Fireside Hearth and Home in Madison, WI is seeking a Service Technician to perform in-home service calls for fireplaces, inserts, stoves, and facings. You will diagnose components, startups, and orient homeowners while upholding high quality standards.

No prior fireplace repair experience is required; on-the-job training is provided. You will use hand and power tools, communicate effectively with customers, and contribute to safety-focused service delivery within a leading hearth products team.