In-Home Care Success Manager — Elevate Senior Care Quality

TheKey; Glastonbury (CT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) Matching

Paid Time Off

Family-friendly schedule

Employee Assistance Program

Job summary

TheKey is seeking a Client Success Manager in Connecticut to ensure consistent, high-quality care for clients in home-based services. You will maintain accurate care plans, perform re-assessments, and monitor service delivery while building strong relationships with clients and their support networks.

This role emphasizes holistic care, quality assurance, and collaboration with the care team. Ideal candidates will have a health/human services background, 3+ years in care settings, strong

Qualifications

• Bachelor’s degree in health/human services or related field preferred or equivalent work experience
• 3 years experience in health care, elder care, social work, or related industry preferred
• Excellent customer service and conflict resolution skills
• Computer proficiency and accurate documentation in client visit systems
• Current driver’s license and proof of insurance

Responsibilities

• Manage day-to-day client relationship and delivery of quality care
• Maintain up-to-date client care plans with re-assessments and reports
• Assess client needs and determine beneficial care adjustments
• Build strong relationships with clients and their support systems
• Ensure care team has current information and care plans up-to-date
• Collaborate with internal and external customers regularly
• Consult with clients to tailor services to their needs
• Act as subject matter expert for quality control matters
• Conduct initial assessments and re-assessments for new clients
• Support Start of Care process to ensure client satisfaction
• Perform in-person re-assessments and quality assurance visits
• Refer clients to additional services as needed
• Coordinate with interdisciplinary team for high-quality experiences
• Manage caregiver introductions and training recommendations
• Handle escalations/complaints and resolve them
• Review and adjust client rates as care evolves
• Ensure compliance with state regulations and company policies
• Identify cross-reference opportunities to grow business
• Support on-call and after-hours as needed
• Additional duties as assigned

Skills

Customer service

Conflict resolution

Documentation in systems

Communication

Travel readiness

Education

Bachelor’s Degree in Human or Health Services

Tools

CRM systems

Computer proficiency

Job description

TheKey is seeking a Client Success Manager in Connecticut to ensure consistent, high-quality care for clients in home-based services. You will maintain accurate care plans, perform re-assessments, and monitor service delivery while building strong relationships with clients and their support networks.

This role emphasizes holistic care, quality assurance, and collaboration with the care team. Ideal candidates will have a health/human services background, 3+ years in care settings, strong