In-Home Care Coordinator & Scheduler

Just Better Care; Richmond (VA); On-site; USD 42,000 - 53,000; Full time

Job summary

Just Better Care in Richmond, NSW, is seeking a permanent full-time Co-ordinator/Scheduler to join our caring office team. You will manage service schedules for Community Support Professionals, ensuring customers receive the right care at the right time and act as the point of contact for case managers.

The role includes rostering, arranging replacements, coaching staff, data entry, and ensuring adherence to in-home care standards. Strong communication and teamwork are essential.

Qualifications

• Proven verbal and written communication skills.
• Strong relationship management with internal/external stakeholders.
• Ability to work effectively as part of a team.

Responsibilities

• Developing and managing customer service schedules, including service planning, confirmation and short notice placements and cancellations.
• Preparing and transmitting schedules for customer services to Community Support Professionals.
• Arranging replacement staff to cover planned or unplanned absences and shift changes.
• Providing coaching, supervision, support and direction to Community Support Professionals to ensure quality service is provided to people they support.
• Monitoring the implementation of individualised plans for customers.
• Verifying allocation of Community Support Professionals against customer service schedules to ensure timesheet data is processed in a timely manner.
• Maintaining and updating data in company information systems.
• Meeting the specified standards for the delivery of quality in-home care and support services.

Skills

Verbal and written communication

Relationship management

Teamwork

Education

NDIS Worker Screening Clearance

Working with Children Check (preferred)

Tools

Microsoft Office

Job description

Just Better Care in Richmond, NSW, is seeking a permanent full-time Co-ordinator/Scheduler to join our caring office team. You will manage service schedules for Community Support Professionals, ensuring customers receive the right care at the right time and act as the point of contact for case managers.

The role includes rostering, arranging replacements, coaching staff, data entry, and ensuring adherence to in-home care standards. Strong communication and teamwork are essential.