Coordinator / Scheduler

Just Better Care; Richmond (VA); Sur place; USD 42 000 - 53 000; Plein temps

Résumé du poste

Just Better Care in Richmond, NSW, is seeking a permanent full-time Co-ordinator/Scheduler to join our caring office team. You will manage service schedules for Community Support Professionals, ensuring customers receive the right care at the right time and act as the point of contact for case managers.

The role includes rostering, arranging replacements, coaching staff, data entry, and ensuring adherence to in-home care standards. Strong communication and teamwork are essential.

Qualifications

• Proven verbal and written communication skills.
• Strong relationship management with internal/external stakeholders.
• Ability to work effectively as part of a team.

Responsabilités

• Developing and managing customer service schedules, including service planning, confirmation and short notice placements and cancellations.
• Preparing and transmitting schedules for customer services to Community Support Professionals.
• Arranging replacement staff to cover planned or unplanned absences and shift changes.
• Providing coaching, supervision, support and direction to Community Support Professionals to ensure quality service is provided to people they support.
• Monitoring the implementation of individualised plans for customers.
• Verifying allocation of Community Support Professionals against customer service schedules to ensure timesheet data is processed in a timely manner.
• Maintaining and updating data in company information systems.
• Meeting the specified standards for the delivery of quality in-home care and support services.

Connaissances

Verbal and written communication

Relationship management

Teamwork

Formation

NDIS Worker Screening Clearance

Working with Children Check (preferred)

Outils

Microsoft Office

Description du poste

Office: Hawkesbury Nepean & Blue Mountains

Employment Status: Full-time

• Are you passionate about making a positive difference in your local community?

Assist customers to live independently in their home, keeping them safe and connected to their community.

We are looking for a permanent full time Coor dinator/Scheduler to join our caring and dynamic office team in Richmond, NSW. Just Better Care Coordinators play a key role in helping families receive the care and support services they need. They provide various administrative duties and complete all scheduling for our Community Support Workers and additional administration tasks.

Coordinators are responsible for coordinating the delivery of services using a team of Community Support Professionals. You will be the point of contact for Community Support Professionals and Case Managers ensuring our customers get the right care at the right time.

This is a full time position, and you will be required to work on rostered shifts between 8.00am -5.00pm weekdays (excluding public holidays).

About us

Across Australia Just Better Care provides in-home aged care and disability support services, supporting people to live independently. For over 15 years, we have been supporting older people, and people living with disability, to live independently in their own homes and stay connected to their local community.

Our friendly, compassionate and experienced team makes this possible.

Duties and responsibilities include

Developing and managing customer service schedules, including service planning, confirmation and short notice placements and cancellations

Preparing and transmitting schedules for customer services to Community Support Professionals

Arranging replacement staff to cover planned or unplanned absences and shift changes

Providing coaching, supervision, support and direction to Community Support Professionals to ensure quality service is provided to people they support

Monitoring the implementation of individualised plans for customers

Verifying allocation of Community Support Professionals against customer service schedules to ensure timesheet data is processed in a timely manner

Maintaining and updating data in company information systems

Meeting the specified standards for the delivery of quality in-home care and support services

About you

Demonstrated high level verbal and written communication skills, including familiarity with, and confidence in using, the Microsoft Suite

Proven relationship management with all internal and external stakeholders, as well as good interpersonal, negotiation and problem solving skills

Ability to work as part of a team

What you will need

NDIS Worker Screening Clearance / Criminal Record Check

Working with Children Check (preferred)

Experience in an administrative office role (preferred)

Previous experience in the community care or health/aged care sector