In-Home Appliance Technician — Repairs & Customer Care

K&A Appliance Inc; Lancaster (Lancaster County); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Employee discounts

Free uniforms

Paid time off

Signing bonus

401(k) matching

Sign-on bonus up to $4,000

Job summary

K&A Appliance Inc. is seeking a full-time Appliance Service Technician to diagnose and repair major household appliances at customers' homes from the Lancaster facility.

You will assist with warehouse repairs, prepare invoices, and maintain the service van with parts for frequent service calls. The role requires upgrading skills, maintaining a professional appearance, and providing excellent customer service.

Qualifications

• 3+ years experience servicing major household appliances as a full-time employed technician.
• Must have a clean and valid driver's license.
• Lift up to 50 lbs; assist with heavier lifting.
• Proficient in connecting water and gas lines and checking for leaks.
• Provide excellent service and customer care during service in customers' home.
• Maintain professional appearance and complete paperwork legibly.

Responsibilities

• Diagnose and repair major household appliances in customers’ homes.
• Assist with service repairs in warehouse when needed.
• Prepare invoices and collect payments on completed service calls and any parts or additional labor costs.
• Maintain the Service Van and keep it stocked with parts used on a regular basis.
• Communicate effectively with Service Coordinator regarding service calls and any issues.

Skills

Driver's license

3+ years appliance repair

Water/gas line connections

Customer service

Mechanical skills

Teamwork

Job description

K&A Appliance Inc. is seeking a full-time Appliance Service Technician to diagnose and repair major household appliances at customers' homes from the Lancaster facility.

You will assist with warehouse repairs, prepare invoices, and maintain the service van with parts for frequent service calls. The role requires upgrading skills, maintaining a professional appearance, and providing excellent customer service.