In Home Service Technician

Sears; Arlington Heights (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Service van

Uniforms

Laptop computer

Smartphone

Home dispatched (most locations)

Industry training

Incentive plans

Career opportunities

Job summary

Sears is seeking an in-home service technician to repair a range of home appliances directly at customers’ homes, including washers, dryers, stoves, microwaves and dishwashers.

The role emphasizes timely repairs, high-quality customer service, and promoting additional products or services while meeting performance goals. Flexibility for variable hours and ability to use diagnostic tools are required.

Qualifications

• Excellent communication skills and strong time management to ensure fast, flexible service.
• Must be organized and capable of following processes for quality workmanship.
• Mechanical knowledge and ability to use hand tools and diagnostic equipment.

Responsibilities

• Repair products in customers’ homes for washers, dryers, stoves, microwaves, dishwashers, trash compactors, garbage disposers, and other appliances.
• Provide timely, high-quality repairs and excellent customer service.
• Promote and sell additional products and services when appropriate.
• Meet performance metrics and productivity goals.
• Keep customer informed about repair status and benefits of Value Added Services.

Skills

Communication skills

Time management

Organizational skills

Mechanical knowledge

Tools

Test equipment

Job description

Job Description

Job Responsibilities As a repair technician, you will be responsible for the repair of products in customers’ homes. Products you will repair include the following home appliances: Washers & Dryers, Gas & Electric Stoves, Microwave Ovens, Dishwashers, Trash Compactors, Garbage Disposers, and other home appliances.

Appliance maintenance responsibilities include:

• Providing timely and quality repairs of customers’ products
• Maintaining high-quality customer service and care
• Promoting and selling additional products and services
• Meeting key performance metrics and/or productivity goals
• Providing knowledgeable and courteous repair service
• Looking for ways to improve business performance and enhance the customer experience
• Communicating benefits of the Value Added Services Process to the customer
• Maintaining truck stock inventory within the prescribed company guidelines and standards
• Following the truck maintenance schedule and keeping a clean, organized truck

Qualifications

Job Requirements As an In-Home Service Technician, you must be highly organized and possess excellent communication skills. We are seeking a dedicated team player who is able to ensure fast, flexible, and expert service to every customer via excellent time management skills. Requirements of the Service Technician role include:

• CFC Certification required for refrigeration positions only.
• At least 1 – 2 years of appliance maintenance or repair technician experience, preferred
• Working mechanical knowledge, including the use of tools and test equipment
• Ability to perform accurate repair of customer product
• Must complete all technician training elements within required timeframes
• Ability to follow directions and specific process steps to ensure quality workmanship
• Flexibility to work variable and flexible hours, including overtime
• Ability to use a computer for parts inquiries and ordering
• Must pass pre-employment drug screen and criminal background check

Additional Information

No On Call Work! No Sundays! Job Responsibilities As a repair technician, you will be responsible for the repair of products in customers’ homes. Products you will repair include the following home appliances: Washers & Dryers, Gas & Electric Stoves, Microwave Ovens, Dishwashers, Trash Compactors, Garbage Disposers, and other home appliances.

For the In-Home Service Technician, we provide the following:

• Service van
• Specialized tools
• Uniforms
• Laptop computer
• Smartphone
• Home dispatched (most locations)
• Industry training
• Various incentive plans
• Career opportunities