Technical Field Specialist

TSMG Holding; Seattle (WA); On-site; USD 60,000 - 90,000; Full time

Job summary

TSMG Holding seeks a Technical Field Specialist to provide direct technical support in field data collection experiments, prepare equipment, and help operate pilots under Field Operations Manager and Operations Lead.

You will guide field operators, ensure requirements are met, report status, and collaborate with Client Program Managers and Engineers to keep pilots running smoothly.

Qualifications

• BA/BS degree, or 2-3 years of relevant testing/support experience.
• 1+ years of QA testing or technical support experience of Mobile Apps.
• Familiarity with Mobile & web technologies; tools like Google Sheets/Excel; SQL, JavaScript a plus.
• Strong verbal and written English communication skills; cross-functional collaboration.

Responsibilities

• Preparation work: review device configuration requirements and ensure devices can run and pass data to backend systems.
• In-field work: conduct trial runs, lead data collection, provide status updates, troubleshoot field issues.
• Post-operations: document pilot results, verify data transfer, participate in data analysis and workflow improvements.

Skills

QA testing experience

Technical support

Mobile Apps

English communication

Teamwork

Education

BA/BS degree

2-3 years testing experience

Tools

Google Sheets

Excel

SQL

JavaScript

Job description

Working under the Field Operations Manager and collaborating closely with the Operations Lead, the Technical Field Specialist will provide direct technical support in the development, preparation, operation, and post-processing of in-eld location data collection experiments and pilots.

The Technical Field Specialist will serve as the in-eld coordinator of such programs, both collecting data hands‑on and guiding the work of less technical field operators to ensure that the operation is running smoothly and according to requirements communicated by the Field Operations Manager and Operations Lead and by the Client Program Managers and Engineers.

This role oers an exciting opportunity to support leading‑edge work being done at a top tier technology company.

Preparation work will include:

• Reviewing device configuration requirements (e.g., OS versions, user accounts, settings, installed apps, connectivity, etc.);
• Ensuring that devices are configured to run properly based on the requirements and that data can be collected and successfully passed to backend systems;
• Obtaining required devices from inventory and configuring those devices for field operators.

In-field work will include:

• Conducting trial runs to assure that devices and connections to backend systems are working properly;
• Conducting and leading in-field data collection;
• Providing frequent status updates;
• Addressing any technical issues that occur in the field, including extracting device diagnostic logs, opening bugs and escalating to Client Staff as required

Post-operations work will include:

• Documenting and reporting on: pilot results and downtimes for different apps, tool issues, and bugs that impact pilot operations;
• Verifying that data collected has successfully transferred to backend systems;
• Participating in data analysis and extraction as required;
• Proactively identifying areas for program and workflow improvement

Qualifications required:

• BA/BS degree, or min. 2-3 years of relevant testing/support experience is required;
• Must have 1+ years of QA testing or technical support experience of Mobile Apps;
• Familiarity with Mobile & web technologies organizational tools like Google Spreadsheets/ Excel (SQL, Javascript, etc skills a plus);
• Strong verbal and written English communication skills with the ability to communicate cross-functionally with local and Global teams/stakeholders;
• Strong teamwork skills;
• Driver's license and ability to drive and use other forms of transportation to conduct pilots at various local venues including client offices, stand alone stores, and shopping malls;
• Clean driver's and criminal record

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.