In Center Call Center Support/Sales Representative

Randstad USA; Cleveland (TN); On-site; USD 46,838,000 - 52,349,000; Full time

Benefits offered by this job

4-week training program

Benefits package

Commission opportunities

Job summary

Whirlpool cares for customers through our Care Expert, delivering expert guidance, technical solutions, and long‑term protection. You will troubleshoot, schedule service, and promote Extended Service Plans while building rapport and resolving issues for every consumer.

This in-center role sono remote, with 4-week training and a compensation package including base pay and upsell opportunities, designed to deliver comprehensive appliance care and consumer protection.

Qualifications

• High School Diploma or GED required.
• At least 1 year of customer service experience.
• Intermediate computer skills across multiple screens.
• Typing speed of at least 35 WPM (error-free).
• Functional cell phone for MFA processes.
• Ability to work a full 40-hour weekly schedule within operating hours.

Responsibilities

• Build immediate rapport with consumers to establish trust and brand authority.
• Identify consumer needs through probing questions and active listening.
• Articulate features and benefits of protection products, subscription plans, and accessories.
• Meet and exceed sales and upsell targets per company objectives.
• Manage inbound and outbound interactions via phone, email, or chat.

Skills

Call Center

Telephone Etiquette

Empathy

Basic Computer Skills

Active Listening

Sales Incentives

Education

High School Diploma or GED

Job description

As a Care Expert, your mission is to provide expert guidance, technical solutions, and long-term protection to Whirlpool customers. You will act as the primary point of contact for troubleshooting and assistance, ensuring every consumer receives a comprehensive resolution while discovering the value of our service plans. This role is ideal for professional problem-solvers who thrive on helping others and delivering exceptional technical care. At Whirlpool, great products come with great service. To support our consumers, you must be prepared to execute several core functions: providing technical assistance to troubleshoot appliance issues, coordinating service appointments, and offering use-and-care guidance on proper maintenance, such as range cleaning. Additionally, you will build rapport and diffuse tense situations through active listening, while driving revenue by promoting, upselling, and closing Extended Service Plans. Join a team where you can protect appliances and build a rewarding career. Through the premier partnership between Randstad and Whirlpool, you will receive a comprehensive 4-week training program to become an expert in appliance care and consumer protection. Support the world's leading appliance brands and help us deliver great service to every consumer, every time.

Compensation & Schedule

• In-Center position, not remote
• base pay: $16.50 / hr with comission opportunities with some selling/upselling roles
• Operational Hours: Monday – Friday, 8:00 AM – 6:15 PM EST
• Mandatory Training: Comprehensive 4-week program (8:00 AM – 5:00 PM EST)

Minimum Qualifications

• High School Diploma or GED
• At least 1 year of customer service experience
• Intermediate computer skills, including the ability to navigate multiple systems across multiple screens simultaneously
• Typing speed of at least 35 error‑free words per minute (WPM)
• A functional cell phone to facilitate required Multi‑Factor Authentication (MFA) processes
• Ability to work a full 40‑hour weekly schedule within the operational hours windows

salary: $16.49 - $16.5 per hour

shift: First

work hours: 8 AM - 5 PM

education: High School

Responsibilities

• Build immediate rapport with consumers to establish trust and brand authority.
• Actively identify consumer needs through probing questions and active listening.
• Articulate the features and benefits of protection products, subscription plans, and accessories.
• Meet and exceed volume targets for sales and upselling against described company objectives.
• Manage inbound and outbound interactions via phone, email, or chat while maintaining a professional brand identity.

Skills

• Call Center
• Telephone Etiquette
• Empathy
• Basic Computer Skills
• Active Listening
• Sales Incentives

Qualifications

• Years of experience: 1 year
• Experience level: Entry Level

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Experience

• Entry Level
• 1 year

Education

• High School (required)