Impound Specialist I

Resolvion; Charlotte (NC); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) with matching

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Resolvion in Charlotte, NC is seeking an Impound Specialist I to support impound operations, case updates, and fee negotiations within a hybrid work setting.

The role requires a high school diploma or GED and proficiency in Microsoft Office; familiarity with Wombat, RDN, RCM, and IBEAM is a plus. Excellent communication and multitasking in a fast-paced environment are essential.

Qualifications

• High school diploma or GED required.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Comfortable navigating databases and internet search tools.
• Strong written and verbal communication skills.
• Self-starter with urgency and problem-solving mindset.

Responsibilities

• Email correspondence to agents and clients.
• Update cases in Wombat and internal systems.
• Approve/deny fees after client fee approval.
• Communicate with tow yards, police departments, and third parties.
• Negotiate fees with agents and impound yards/shops.
• Coordinate pick-up times with tow yards and planners.
• Handle escalations for clients and verify documents.

Skills

Strong communication

Customer service

Education

High school diploma or GED

Tools

Wombat

RDN

RCM

IBEAM

Job description

The Impound Specialist I is responsible for assisting the operations function by ensuring assets are safely stored
and transported post recovery efforts. The Impound Specialist I works closely with internal systems and external
partners to efficiently support the recovery lifecycle.

Primary Duties and Responsibilities of a Impound Specialist

• Email correspondence to agents and/or clients
• Case updates in Wombat
• Approve and deny fees after obtaining fee approval from client
• Works out of RDN, RCM, and IBEAM
• Utilize internet and database search tools to verify information
• Voluntary assignments for select clients
• Inbound and Outbound Calls to agents and clients
• Contact with third party (i.e police departments and tow yards)
• Negotiate fees with agents and impound yards/shops
• Send request for ACH to pay agents
• Obtain and Verify documents such as hold harmless agreements, loan, and contracts
• Arranges pick up time with tow yard
• Handle escalations for clients
• VIN monitoring to determine if vehicles are impounded
• Pictures and Condition Reports

At least a high school diploma or GED required

Other Requirements:

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Comfortable navigating databases and internet search tools.
• Experience in Wombat, RDN, RCM, and IBEAM is a plus.
• Strong communication skills (verbal and written).
• Self-starter with a positive, can-do attitude and a sense of urgency.
• Effective problem solver committed to identifying and executing solutions.
• Ability to manage multiple tasks and adjust priorities in a fast-paced environment.
• Comfortable working in a metric-driven environment.

Full-time

Expected hours :

No less than 40 per week

• 401(k)
• 401(k) matchingFlexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Physical setting :

• Office/call center

Schedule :

• Day shift
• Monday to Friday

Supplemental pay types :

• Bonus opportunities

Location

Work Location: Hybrid remote in Charlotte, NC

Resolvion is an Equal Opportunity Employer M/F/D/V