Import Operations Lead – Freight & Customs

The Leschaco Group; Jersey City (NJ); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Flexible Spending Account

401(k) with company match

Company paid Life Insurance

Short-Term Disability

Long-Term Disability

9 Paid Holidays

PTO and Sick Leave

Voluntary Time Off

Employee Assistance Program

Job summary

The Leschaco Group is seeking an Import Supervisor in Jersey City, NJ, to lead the Import Department, ensure timely processing, and optimize customs clearance. You will guide a team, manage workloads, and maintain strong client relationships in a fast-paced logistics environment.

The ideal candidate has 4+ years in freight forwarding or import operations, strong knowledge of U.S. customs regulations, and proven leadership.

Qualifications

• Bachelor’s degree or equivalent experience.
• 4+ years of experience in freight forwarding, import, customs brokerage, or international logistics.
• Strong knowledge of import operations and U.S. Customs regulations.
• Previous leadership or supervisory experience preferred.
• Excellent communication, customer service, problem-solving, and organizational skills.
• Strong customer-facing experience, with a proven ability to build relationships, communicate effectively, and deliver exceptional service to internal and external stakeholders.

Responsibilities

• Supervise and support the daily activities of the Import Department.
• Monitor workloads and distribute assignments to ensure timely and accurate processing.
• Train and develop team members on import regulations, systems, procedures, and best practices.
• Conduct performance management activities, including feedback and employee development.
• Oversee import shipments from arrival through final delivery.
• Ensure accurate preparation and processing of customs clearance documentation.
• Coordinate customs entry filings, ISF filings, and other government agency requirements.
• Obtain Customs and other regulatory releases and ensure timely cargo movement.
• Arrange transportation, delivery, warehousing, and related logistics services.
• Maintain compliance with U.S. Customs regulations and applicable domestic and international shipping requirements.
• Serve as a primary point of contact for customers regarding import shipments.
• Proactively communicate shipment status updates and resolve issues promptly.
• Develop and maintain strong relationships with internal and external customers.
• Ensure service commitments are met while delivering an exceptional customer experience.
• Negotiate rates with trucking companies, warehouses, carriers, and service providers.
• Respond to customer and agent rate requests.
• Work closely with accounting to resolve billing discrepancies and ensure accurate invoicing.
• Support department profitability through efficient operational management.
• Ensure adherence to company policies, quality standards, and security programs.
• Maintain accurate shipment records and tracking information.
• Support ISO, C-TPAT and Responsible Care compliance initiatives.
• Promote continuous improvement, operational efficiency, and process excellence.

Skills

Import operations

Freight forwarding

Leadership

Customer service

Communication

Problem-solving

Organizational skills

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Excel

Microsoft Outlook

Job description

The Leschaco Group is seeking an Import Supervisor in Jersey City, NJ, to lead the Import Department, ensure timely processing, and optimize customs clearance. You will guide a team, manage workloads, and maintain strong client relationships in a fast-paced logistics environment.

The ideal candidate has 4+ years in freight forwarding or import operations, strong knowledge of U.S. customs regulations, and proven leadership.