Import Operations Lead – Freight & Customs

LESCHACO - Lexzau Scharbau GmbH & Co. KG; Jersey City (NJ); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Medical

Vision

FSA

401(k) with company match

Life Insurance

Disability (STD/LTD)

Holidays & PTO

Tuition Reimbursement

Employee Referral

Employee Discounts

Job summary

LESCHACO - Lexzau Scharbau GmbH & Co. KG in Jersey City, NJ seeks an Import Operations Manager to oversee U.S. import activities across Ocean, Air and Ground.

You will lead the import and brokerage teams, ensure compliance with CBP, FDA, USDA, EPA and other regs, and drive service and profitability. You will coordinate with overseas offices, carriers and customers, monitor KPIs, resolve escalations, and maintain accurate documentation and audit readiness.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5+ years of experience in freight forwarding, import, customs brokerage, or international logistics.
• 5+ years of Supervisory experience.

Responsibilities

• Oversee daily U.S. import operations across Ocean, Air, and Ground, ensuring timely and accurate shipment processing.
• Manage U.S. Customs Brokerage activities and ensure compliance with CBP, FDA, USDA, EPA, DOT, C-TPAT, ISF, ACE, and other applicable regulations.
• Lead, coach, and develop import operations and brokerage teams, including workload planning, performance management, and training.
• Coordinate with overseas offices, agents, carriers, vendors, and customers to ensure smooth cargo movement and high service levels.
• Resolve escalated operational issues, delays, exceptions, and claims while maintaining strong customer relationships.
• Monitor KPIs, SLAs, and operational performance, identify opportunities for process improvements, and increased efficiency.
• Ensure accurate documentation, billing coordination, recordkeeping, and audit readiness.
• Support customer meetings, new business opportunities, system enhancements, and continuous improvement initiatives.
• Responsible for managing the daily operations of the Import Department to ensure excellent customer service, compliance, and profitability.
• Manages employees in the Import Department. Is responsible for the overall direction, coordination, and evaluation of these units.
• Ensure compliance with company quality standards, including ISO 9001/14001, C-TPAT, and Responsible Care requirements

Skills

Leadership

People management

Problem-solving

Customer service

Communication

Organization

Time management

Detail oriented

Compliance mindset

Cost awareness

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Excel

Microsoft Outlook

Job description

LESCHACO - Lexzau Scharbau GmbH & Co. KG in Jersey City, NJ seeks an Import Operations Manager to oversee U.S. import activities across Ocean, Air and Ground.

You will lead the import and brokerage teams, ensure compliance with CBP, FDA, USDA, EPA and other regs, and drive service and profitability. You will coordinate with overseas offices, carriers and customers, monitor KPIs, resolve escalations, and maintain accurate documentation and audit readiness.