Import Coordinator — Global Logistics & Customer Advocate

Courier Network Inc.; Miami (FL); On-site; USD 37,000 - 43,000; Full time

Job summary

Courier Network Inc. is seeking an Import Coordinator to track, trace, and manage Expedited and Next Flight Out shipments for our Import Division.

You will provide customers with updates from RFQ to final delivery, coordinating with carriers, customs, and domestic providers. The role requires a bachelor’s degree in logistics or related field and 1-5 years of logistics operations experience, with strong customer service and organizational skills.

Qualifications

• Bachelor’s degree in logistics, supply chain management, international business, or similar.
• 1-5 years of proven logistics operations experience with a preference for freight forwarding experience; operate and quote shipments.
• Excellent customer service skills with the ability to build great working relationships.
• Strong organizational and time management skills.
• Strong analytical and problem-solving abilities.

Responsibilities

• Communicate with carriers and origin and destination location agents regarding shipment status, special handling, and delivery processes.
• Communicate with customs to ensure clearance is obtained.
• Monitor and manage shipments until completion. Keep customers apprised to the export/import and domestic details of transactions in accordance with SOPs.
• Ensure accuracy and completeness throughout the process, utilizing both internal and external resources.
• Timely communication with customers, offices, overseas and domestic providers to maintain relationships.
• Updates, develops, and maintains the standard operating procedure (SOP) for customer(s) assigned to them and ensures all team members are apprised of changes.
• Provides overall management of new and existing portfolios and information relative to the customers including implementation of new procedures, quotes, contract agreements, routing, ad-hoc bids, and special projects.
• Serves as an advisor and customer advocate and is responsible for resolving issues and proper customer positioning on all issues pertaining to delivering customer satisfaction.
• Keeps customers apprised to the export/import and domestic details of transactions in accordance with SOP, SLA, and any other agreed to terms and conditions.
• Ensures accuracy and completeness of all documentation in compliance with TSA and Ace Quality Assurance Standards SOPs.

Skills

Customer service

Time management

Organizational skills

Problem solving

Education

Bachelor's degree in logistics, supply chain management, international business, or similar

Job description

Courier Network Inc. is seeking an Import Coordinator to track, trace, and manage Expedited and Next Flight Out shipments for our Import Division.

You will provide customers with updates from RFQ to final delivery, coordinating with carriers, customs, and domestic providers. The role requires a bachelor’s degree in logistics or related field and 1-5 years of logistics operations experience, with strong customer service and organizational skills.