Import & Export Coordinator

FreezPak Logistics; Fall River (MA); On-site; USD 29,756,000 - 77,366,000; Full time

Benefits offered by this job

Health Insurance

401(k) + Company Match

Paid Time Off (PTO)

Life Insurance

Career Growth

Job summary

FreezPak Logistics in Fall River, MA is seeking an Import & Export Coordinator to oversee cross-border shipments, prepare documentation, and ensure compliance with customs regulations across borders.

You will collaborate with vendors, freight forwarders, and internal teams, track movements, and provide regular reports on volumes, costs, and timelines. This full-time, nonexempt role offers growth within a family-owned logistics leader.

Qualifications

• Minimum of 2-3 years of experience in import/export logistics, with experience in cold storage or food logistics being preferred.
• Knowledge of customs regulations, including tariffs, duties, and documentation requirements, preferred.
• Excellent organizational skills with the ability to manage multiple shipments simultaneously.
• Strong communication and negotiation skills for working with vendors, freight forwarders, and regulatory agencies.
• Proficiency in Microsoft Office Suite (Excel, Word) and experience with logistics software.
• Problem-solving skills with attention to detail and the ability to work under pressure.

Responsibilities

• Manage and coordinate all import and export activities, ensuring timely processing of shipments and compliance with regulatory requirements.
• Prepare and review all required shipping documents, including bills of lading, invoices, packing lists, certificates of origin, and customs declarations.
• Ensure compliance with all relevant customs regulations, including the proper classification of goods and adherence to applicable tariffs, taxes, and duties.
• Communicate with vendors, freight forwarders, and customs brokers to coordinate shipments and resolve any issues related to shipping or customs clearance.
• Track shipments, update stakeholders on the status of goods in transit, and provide regular reports on import/export activities, including volume, costs, and compliance metrics.
• Work closely with the warehouse, inventory, procurement, and sales teams to coordinate inbound and outbound shipments and ensure smooth operations.

Skills

Import/Export logistics

Customs regulations

Organizational skills

Communication skills

Negotiation

Microsoft Office

Logistics software

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

Join the Pak as a Import & Export Coordinator

Location: Fall River, MA

Schedule: Full Time

FLSA Status: Nonexempt

Reports To: Operations Manager

Who We Are

At FreezPak Logistics, we’re a family-owned leader in cold storage and logistics, dedicated to delivering excellence in the warehousing, distribution, and management of perishable goods. Our mission is to ensure the highest standards of service, safety, and efficiency for our clients.

With our state-of-the-art facilities and dynamic, innovative environment, we handle temperature-sensitive products with precision and care. Despite our rapid growth, we maintain a team-first culture rooted in trust, respect, and integrity.

When you join the Pak, you’re not just starting a job – you’re becoming part of a team that values your contributions, invests in your future, and empowers you to grow with us.

Why Join the Pak?

• Grow With Us– Be part of a company experiencing exponential growth with career advancement opportunities.
• Family Culture– Work in a supportive, team-driven environment where everyone matters.
• Innovation & Excellence– We lead the industry with forward-thinking solutions and operational excellence.
• Meaningful Impact– Help keep America’s food supply safe and moving every day.

About the Role

As our Import & Export Coordinator you will be responsible for managing and overseeing the movement of goods across international borders, ensuring compliance with customs regulations and company policies. This role involves coordinating shipments, preparing documentation, communicating with vendors and freight forwarders, and ensuring timely and efficient movement of goods in and out of the cold storage facility.

What You’ll Do

• Manage and coordinate all import and export activities, ensuring timely processing of shipments and compliance with regulatory requirements.
• Prepare and review all required shipping documents, including bills of lading, invoices, packing lists, certificates of origin, and customs declarations.
• Ensure compliance with all relevant customs regulations, including the proper classification of goods and adherence to applicable tariffs, taxes, and duties.
• Communicate with vendors, freight forwarders, and customs brokers to coordinate shipments and resolve any issues related to shipping or customs clearance.
• Track shipments, update stakeholders on the status of goods in transit, and provide regular reports on import/export activities, including volume, costs, and compliance metrics.
• Work closely with the warehouse, inventory, procurement, and sales teams to coordinate inbound and outbound shipments and ensure smooth operations.

What You Bring to the Pak

• Experience:
• Minimum of 2-3 years of experience in import/export logistics, with experience in cold storage or food logistics being preferred.
• Education:
• High school diploma or equivalent required
• Skills:
• Knowledge of customs regulations, including tariffs, duties, and documentation requirements, preferred.
• Excellent organizational skills with the ability to manage multiple shipments simultaneously.
• Strong communication and negotiation skills for working with vendors, freight forwarders, and regulatory agencies.
• Proficiency in Microsoft Office Suite (Excel, Word) and experience with logistics software.
• Problem-solving skills with attention to detail and the ability to work under pressure.

Physical Requirements

• Ability to work in a fast-paced environment.
• Ability to stand, walk, and sit for extended periods while handling paperwork and coordinating shipments.
• Health Insurance– comprehensive plans for you and your family
• 401(k) + Company Match– plan for your future with our competitive program
• Paid Time Off (PTO)– generous time off to support work-life balance
• Life Insurance– financial protection and peace of mind for you and your loved ones
• Career Growth– incredible opportunities to advance as we grow

Ready to Join the Pak?

If you’re looking for more than a job – if you want to build your career with a company that feels like family and values your contributions – FreezPak is the place for you.

Equal Opportunity Employer

FreezPak is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all Pak members.

Pay Range: $21.00 – $27.00 per hour

This pay range represents the Company’s good‑faith estimate of the starting hourly compensation for this role at the time of posting. The actual rate will be determined based on a combination of factors including experience, qualifications, work location, and internal pay alignment, in accordance with applicable laws.