Import Customer Service Specialist – Hybrid

Deutsche Post; Edison (NJ); Ibrido; USD 50.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work environment

Competitive compensation & bonus

Medical, dental, and vision insurance

Generous PTO & floating holidays

401k match

Descrizione del lavoro

Hillebrand Gori, located in Edison, NJ, is seeking a Customer Service Rep – Import to deliver exceptional support across phone, email, and digital channels, coordinating with operations, sales, and procurement to manage ocean freight and ensure a smooth global supply chain flow.

Responsibilities include order processing, providing product information, upselling services, and supporting OFR Ops/CS plans while maintaining high service quality and profitability in a hybrid work environment.

Competenze

• Minimum 2 years of experience in import / freight forwarding.
• Bachelor’s degree or equivalent.
• Excellent communication and negotiation skills, with the ability to build and maintain strong relationships with customers.
• Strong analytical and problem-solving skills, with a strategic mindset.
• Proficiency in MS Office applications, particularly PowerPoint and Excel.

Mansioni

• Resolve product or service issues by clarifying the customer’s concern, determining the root cause, selecting and explaining the best solution, and following up to ensure resolution.
• Process orders and requests accurately and efficiently.
• Provide product and service information and guide customers through available options.
• Follow communication procedures and guidelines to deliver consistent service quality.
• Upsell local services to optimize gross profit.
• Contribute to team goals by achieving individual performance metrics such as response and data entry time, customer satisfaction, and meeting gross profit targets.
• Support administration of OFR Ops/CS plans and processes to provide ocean freight forwarding for internal and external customers
• Respond to queries, gather information for customer visits and participate in customer visits to maintain close business relationship with existing clients and enhance customer retention
• Collate, record information, and handle day-to-day shipment documentation for freight forwarding
• Identify and resolve recurring issues, and suggest modifications to OFR Ops/CS work methods focusing on increasing effectiveness and efficiency
• May provide functional guidance, advice or training to less experienced positions.
• Manage transport orders in collaboration with export offices and agents
• Prepare, control, and distribute all required Import documents
• Identify performance issues of internal / external stakeholders and propose solutions to improve performance

Conoscenze

Communication

Negotiation

Analytical thinking

Problem solving

Formazione

Bachelor’s degree or equivalent

Strumenti

PowerPoint

Excel

Descrizione del lavoro

Hillebrand Gori, located in Edison, NJ, is seeking a Customer Service Rep – Import to deliver exceptional support across phone, email, and digital channels, coordinating with operations, sales, and procurement to manage ocean freight and ensure a smooth global supply chain flow.

Responsibilities include order processing, providing product information, upselling services, and supporting OFR Ops/CS plans while maintaining high service quality and profitability in a hybrid work environment.