Hybrid Billing & Payments Specialist (Logistics)

Hillebrand Gori - A company of DHL; Edison (NJ); Hybride; USD 50 000 - 65 000; Plein temps

Avantages offerts par ce poste

Hybrid work environment

Competitive salary + bonus incentive

Medical, dental, vision benefits

401k match

Résumé du poste

Hillebrand Gori - A company of DHL is seeking a Billing Coordinator in Edison, NJ to manage payment processing for import container shipments and related port charges. You will coordinate PierPass and terminal fees, demurrage, detention, and other accessorial costs while ensuring accurate invoicing and timely payments.

The role requires 3–5 years in shipping/logistics, strong Excel skills, and a collaborative approach to working with internal teams, carriers, and customers.

Qualifications

• Strongly preferred: 3-5 years of experience in shipping/logistics/supply chain management.
• Bachelor’s degree or equivalent experience/qualification.
• Strong organizational and multitasking abilities in a fast-paced logistics environment.
• Comfortable working with online platforms, internet research, and payment portals
• Excellent attention to detail and problem-solving skills
• Ability to prioritize urgent tasks and manage stressful or time-sensitive situations
• Strong communication skills and ability to work collaboratively with internal and external partners
• Previous experience in freight forwarding, logistics, transportation, billing, or import operations is preferred
• Preferred: prior experience in support functions such as finance or accounting.
• Preferred: experience using transportation management systems and Hillebrand Gori systems.
• Proficiency in Microsoft Office, including Microsoft Excel.
• Physical ability to: communicate clearly and accurately, operate a computer and other office equipment.

Responsabilités

• Manage payment processing for import container shipments and assigned customer accounts.
• Process and coordinate port-related charges including but not limited to: PierPass fees, terminal gate fees, demurrage and detention charges, steamship line and terminal payments.
• Other transportation and customs-related accessorial charges.
• Ensure payments are completed accurately and on time to avoid delivery delays and additional costs.
• Navigate carrier, terminal, and vendor websites to research charges, resolve discrepancies, and submit online payments.
• Record costs, payments, and revenue accruals accurately within internal systems.
• Maintain proper documentation and support billing accuracy for customer invoicing.
• Communicate with internal departments, trucking companies, terminals, steamship lines, and customers regarding payment and release status.
• Assist with cross-training and backup coverage to ensure uninterrupted payment processing operations.
• Under direct supervision, provide administrative support for inbound/outbound phone calls, emails, web-based chats/instant messaging and multiple forms of voice and data centric communication related to customer service
• Administer simple customer requests such as inquiries, orders, service requirements and complaints over calls, emails, web-based chats/instant messaging
• Timely accrual of all costs and revenue on files.
• Review validity and process vendor invoices.
• Prepare customer invoices.
• Ensure correct gross profit (GP) has been invoiced on each file.
• Timely escalation to Invoicing Supervisor when necessary.
• Develop relationships with customers that results in payment to terms.
• Liaise with counterparts in other Hillebrand Gori offices to ensure proper payment application and address any queries on individual accounts.
• Provide customer with copies of missing invoices.
• Answer customer questions about weekly/monthly statement.
• Identify and report issues requiring escalation to management and other departments.

Connaissances

Organizational skills

Multitasking

Attention to detail

Communication

Excel proficiency

Payment portals

Team collaboration

Prior billing/logistics experience

Formation

Bachelor’s degree or equivalent

Outils

Microsoft Excel

Transportation management systems

Description du poste

Hillebrand Gori - A company of DHL is seeking a Billing Coordinator in Edison, NJ to manage payment processing for import container shipments and related port charges. You will coordinate PierPass and terminal fees, demurrage, detention, and other accessorial costs while ensuring accurate invoicing and timely payments.

The role requires 3–5 years in shipping/logistics, strong Excel skills, and a collaborative approach to working with internal teams, carriers, and customers.