Hybrid Billing Coordinator: Logistics Payments

DHL Global Forwarding; Edison (NJ); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Hybrid work environment

Bonus incentive plan

Medical, dental, and vision insurance

401k match

Generous PTO

Job summary

Hillebrand Gori in Edison, NJ is seeking a Billing Coordinator to coordinate and process port-related charges for import container movements, including pier pass, demurrage, detention, and other accessorial fees, ensuring accurate invoicing and timely payment processing.

You will manage customer portfolios, communicate with carriers and customers, review invoices, ensure gross profit accuracy, and support on-time releases and deliveries, with a focus on accuracy and customer service in a

Qualifications

• Strongly preferred: 3-5 years of experience in shipping / logistics / supply chain management.
• Bachelor's degree or equivalent experience/qualification.
• Strong organizational and multitasking abilities in a fast-paced logistics environment.
• Comfortable working with online platforms, internet research, and payment portals
• Excellent attention to detail and problem-solving skills
• Ability to prioritize urgent tasks and manage stressful or time-sensitive situations
• Strong communication skills and ability to work collaboratively with internal and external partners
• Previous experience in freight forwarding, logistics, billing, or import operations is preferred
• Preferred: prior experience in support functions such as finance or accounting.
• Preferred: experience using transportation management systems and Hillebrand Gori systems.
• Proficiency in Microsoft Office, including Microsoft Excel.
• Physical ability to: communicate clearly and accurately, operate a computer and other office equipment.

Responsibilities

• Manage payment processing for import container shipments and assigned customer accounts.
• Process and coordinate port-related charges including but not limited to: PierPass fees, terminal gate fees, demurrage and detention charges, steamship line and terminal payments.
• Other transportation and customs-related accessorial charges.
• Ensure payments are completed accurately and on time to avoid delivery delays and additional costs.
• Navigate carrier, terminal, and vendor websites to research charges, resolve discrepancies, and submit online payments.
• Record costs, payments, and revenue accruals accurately within internal systems.
• Maintain proper documentation and support billing accuracy for customer invoicing.
• Communicate with internal departments, trucking companies, terminals, steamship lines, and customers regarding payment and release status.
• Assist with cross-training and backup coverage to ensure uninterrupted payment processing operations.
• Under direct supervision, provide administrative support for inbound/ outbound phone calls, emails, web-based chats/instant messaging and multiple forms of voice and data centric communication related to customer service
• Administer simple customer requests such as inquiries, orders, service requirements and complaints over calls, emails, web-based chats/instan t messaging
• Timely accrual of all costs and revenue on files.
• Review validity and process vendor invoices.
• Prepare customer invoices.
• Ensure correct gross profit (GP) has been invoiced on each file.
• Timely escalation to Invoicing Supervisor when necessary.
• Develop relationships with customers that results in payment to terms.
• Liaise with counterparts in other Hillebrand Gori offices to ensure proper payment application and address any queries on individual accounts.
• Provide customer with copies of missing invoices.
• Answer customer questions about weekly/monthly statement.
• Identify and report issues requiring escalation to management and other departments.

Job description

Hillebrand Gori in Edison, NJ is seeking a Billing Coordinator to coordinate and process port-related charges for import container movements, including pier pass, demurrage, detention, and other accessorial fees, ensuring accurate invoicing and timely payment processing.

You will manage customer portfolios, communicate with carriers and customers, review invoices, ensure gross profit accuracy, and support on-time releases and deliveries, with a focus on accuracy and customer service in a